Complaint Review: Pinnacle Security - Orem Utah

Unfortunately in this industry, if the salesman is dishonest he can tell you all kinds of lies to make you sign a contract. I really apologize for this employee and I wish there was a way to be able to tell if an employee is telling customers things like this to get them to buy, so we could prevent these such situations. I agree its dishonest, and I know that I pride myself in always being completely honest with my customers, even if it means leaving their home with less money, or even without a sale. And for your information, Pinnacle is monitored through SAI, who is the number one monitoring company in the united states, and unlike many companies, we dont lease you the equipment. Once its in your home it belongs to you. Also FYI, I personally know an owner and have met the CEO of the company, and I know for a fact that they are extremely honesty, and upstanding people. I could write pages on here about the behind the scenes actions the owners and leaders of the company are taking to make sure this company is as honest and customer satisfactory as possible. -A pinnacle employee-

I appreciate you being honest. I have to say about that dirtbag Devin Peterson that he apparently still works for them, since I did have an opportunity to give the dirtbag a piece of my mind at one point during this process. I told him he should be ashamed of himself, etc. I kind of thought he might've been just a college kid, as the rebuttal indicated, but it seems that he's still working for them, even if he is. But we certainly have learned a lesson from this. We will be VERY careful about any bringing on any security service in the future...

We've now gone through the whole BBB process. They "gave us" 6 new contacts for our windows and doors and two months free. The contacts were supposed to "compensate" us for the whole situation. But then they BILLED us for the contacts! They were our compensation for slimy sales practices, and they freaking billed us! Fortunately, we weren't done with the BBB process at that point, and we refused to call it resolved until they cleared our account. Then they gave us the 2 months free in compensation for their basic stupidity. I still hate it that we're stuck with their service, and I hate that they're getting my money, but at least I don't have to talk to them anymore...

Almost all of the sales reps that you find with any security company are college students that are working for the summer. These sales reps can get over zealous and and a lot of times tell the customer exacly what they want to hear, whether it is true or not. Unfortunately, security companies (whether it be Pinnacle, ADT, etc...) will not be able to confirm what was said by the sales rep as usually they are only with the company for one summer. In these cases, the companies need to go by the contract that was signed by the customer. There is nothing that I can do (as a lower end employee who tries to keep it real for our customers) except advise you to read any contract carefully before you sign. Also, if you are truly not interested in the system in the first place, don't hesitate to just close the door! Best of luck in the future... Anonymous employee