Complaint Review: Pizza Hut - Glendale Arizona

Extra cheese always costs two dollars it even warns on  the site that there will be a extra charge.

In April of 1992 Linda Reynolds here in Phoenix, Arizona was raped and killed trying to deliver a pizza for Pizza Hut to what turned out to be an empty house from a unverified payphone number.  I knew the young man who took that order and he felt terrible that he sent that driver to her horrible death.  Yes, chances are the guy who took your order doesn't know the reason why he wants your number, but that's probably why it has been drilled into his head "Get a working verifiable PHONE NUMBER!!!  When I worked for the district office we trained the order takers to do that time and time again.  When I  took orders I/we heard every excuse about why customers didn't have a working phone or couldn't be called back, including the order taker the nite Linda was killed.  Yes, it is an inconvenience but if they place your order under a fake number or no number and you come back or call on a blocked number and order for delivery later, guess what you might add an address and your order might go through.  You start making a fuss, saying you get your delivery all the TIME!!  You want it NOW!!  It's a new person on that nite and they let the order go through!!  That's when a driver could than be in danger.   It is not worth a drivers life for your $15 pizza order!  You don't want to give your number go somewhere else!!!  They shouldn't be rude, but our drivers shouldn't die because someone is afraid to tell you "No phone number, NO PIZZA!"  Once is one time to many!!! 

In order to put a name on the order we must enter a phone number.   I believe in being kind from the start to the end but all she needed was a phone number.  The manager was correct.  It IS the policy of the company to get a phone number.  If you wish to receive a discount or credit for your order you must have a phone number that we can put it under for future reference.   Shift Managers start out at 8.00 an hour.   We are expected to run the entire store, watch inventory, cash control, employee management, watch labor percentages, count inventory at night and help customers with complaints and issues.  The person above me does the exact same thing and makes twice as much as I do but works 8 hours longer a week.  The two steps up makes three times the amount I make and does the same thing but works 12 hours longer a week.  I don't get overtime with punishment of a write-up for not watching my hours.  I don't get sick leave and MUST come to work sick.  I once called in vomiting and the area manager called me and forced me to come in.  My father was right there listening to the phone call and wanted to snatch the phone and give them a piece of his mind.  

When you come into a restaurant, each one will have different policy's and most people follow them.  This is just another policy that helps us call people on delivery's, track credits placed on accounts for mistakes, and of course call the carry-out customer to let them know their order is ready if the plan to leave somewhere and come back.  

I would also like to point out that the title is misleading.  That Pizza-Hut did not refuse to serve you based on the fact that you were representing the girl scouts.  It is because you refused to give them a phone number per policy.  

They weren't trying to get your phone number to sell it or anything like that. The only reason they need your number is to file you in the computer incase you have a complaint you would call or come in tell us your number and we would put a credit on your acct.

They should have said it differently and mike was just being a jerk, I am a shift leader at a pizza hut in Madison tn and I get a lot of customers that come in that don't speak a lick of English I make up a number aka 123-1234 always "Johnson" . Just to make it easier.

The one you normally go to, to get your daughter a personal pan probably puts it in the computer as a "dine in" which you can always do.

I am sorry on behalf of pizza hut that you were treated wrong and I hope you did go above his head, we had manager like that at our store for a while he was just lazy and wanted to make things difficult on everyone else.

We should never give up the fight against underhanded business practices. To give in to these marketing pirates is never worth it. You da MAN, Mark! Preach on!

Its been over a year since I filed the original report. I have not been back to any pizza hut. I still eat pizza. Ray's pizza is great - their sicilian anyway, don't care for the thin crust. Anyway, I still am intensely interested in what happens to the consumer information collected by Pizza Hut. I don't believe it is used only in the collecting store for order confirmation. I belive it is used for general marketing and I also suspect it is sold to other companies. I would like to confirm or refute this suspicion. Its gotten pretty bad accross the retail industry. Albertson's Grocery Store was one of the last hold-outs on the stupid discount card, where personal buying habits are exchanged for discounts. I stopped shopping at Albertsons. Now use wallmart. Lousey service, but decent prices. And no stupid discount card. Pets mart has the stupid card. Seems like blatant discrimination to me. Two different people pay different amounts for the same product on the same day depending on whether they submit their personal buying information to a database. unfortunately, there is no convenient alternative to petsmart. Pretty soon, we'll just have barcodes on our forheads, or like in that Tom Cruz movie minority report, retinal scans as you pass the billboard advertisement. perhaps it is foolish or a waste of energy to fight this nation-wide trend toward eliminating privacy. But I'm stubborn. So I'll keep resisting it, at least till I get my own barcode . ..

The manager in this case refused a cash payment for a carryout order because the person placing the order refused to give a phone number WHICH IS A PIZZA HUT CORPORATE POLICY. PIZZA HUT WANTED HIS PHONE NUMBER, NOT THE MANAGER. THE MANAGER WAS OBLIGATED TO COMPANY POLICY. How many times are you willing to make yourself look like a LUDICROUS fool? I never said that "treating employees like crap" was a written policy. I'm not real sure who gave you the authority to put words in my mouth, either. I simply said that the "CORPORATE people treat their employees like crap on a regular basis." Where in that statement do you read that this is written in a corporate handbook? There's YOUR CHALLENGE! Bad treatment of employees is not just limited to managers and franchise owners. You are very naive to believe that to be so. Pizza Hut CORPORATE management loves people like you who are in denial. Who knows, you may have a future with Taco Bell or Pizza Hut as a RGM (Restaraunt General Manager.) GOOD NIGHT TO YOU MAM! OR IS IT SIR? PAT? P.S. End of story? LOL! LMAO! That's real intimidating. (sarcasm)

Sterling, I challenge you to find ANY corporate policy from ANY of the big players that say employees are to be mistreated. My comments were that most of the bad treatment of employees is directly related to their managers or franchise owners. Granted, I too have read all of Aaron's rantings about Pizza Hut and how he has been done wrong. And believe it or not, I am actually on his side. But I still feel that his bad experience has more to do with Amerihuts, than it does with Yum (owner of PH). Yes, Yum needs to police Amerihuts better, no question about it. Back to the original complaint on this particular thread. The manager in this case was wrong to refuse a cash payment for a carry-out order because the person placing the order refused to give his phone number. End of story. Good day to you sir.

The statement you made about bad treatment not coming down from the corporate offices is not only false, but in my neck of the woods would be considered a bold-faced lie. I'm not even going to begin to attempt to understand why you would tell such a falsehood. The only thing that is ludicrous is the fact that you would make such an inaccurate statement. Yes, personal information was required by the CORPORATE MANAGEMENT. The CORPORATE folks at Pizza Hut created the policy. The CORPORATE people are the ones to blame for bad customer service. The CORPORATE people treat their employees like crap on a regular basis, just like Aaron said. I find Aaron's statements to be full of passion and Good Wholesome Southern Sense. I find Darren's statements to be simply squirrelly. I'd put more stock in what Aaron has to say anyday. Aaron has hit the proverbial "Nail on the head". You, however, have lost your mind if you think that Pizza Hut's and Taco Bell's CORPORATE people aren't capable of wrongdoing and bad policy. YOU are LUDICROUS!

We all know by now that you don't like Aaron. That's pretty obvious. But you are wasting everybody's time on this site by continuously attacking him. Aaron is not going away. I'm glad that someone like him has decided to post his concerns regarding Pizza Hut. I'm actually from Etowah, TN, and not Michigan. I agree with everything that Aaron has said about you. I wouldn't be this way if you didn't consistently make a fool of yourself. The time has come for you to simply crawl back into whatever hole it was that you crawled out of. Just because you hate Southerners doesn't mean that we can't hate you back. It goes both ways you silly Yankee! P.S. Don't write back and tell me that you are from Alabama, because I don't believe it. You must have been born to some Yankee people who just moved to the South. Grow up you freak!

Hi Pat, Thank you for the kind words. I appreciate them. We all know that no one is going to agree with someone else 100% of the time and that is great. I have no problems when some people have pointed out a flaw in my logic or assumptions. Often, we can only base some of our postings from our assumptions. That they were right, that we were give all the information, that they were truthful or whatever. I have recently been accused of being a "shill" for a few companies because I don't always agree with the reporter. Conversely, I have been accused of being "anti-business" by some. The thing is, I would really love for this site to become a vaild resource for consumers and companies to air out there differences. As long as it is used as a means to abuse people back and forth, it won't have the reputation needed to become a serious tool. I am just as guilty of this as the people I have been in conflict with. I will not deny that at all. However, it maybe rationalizing on my part, I would say that about 90% of the time it is because I am responding to a posting that was abusive to begin with. Yes, I do have personal issues concerning bullies and believe me, I am trying my best to deal with those. But sometimes I read something that really pushes enough buttons that they need to be replied to. I believe that there are so many bullies because people have been polite for too long and let them get away with their borish behavior. I know I should just let it go and let each person judge the validity of the poster based on his rude comments and obviously base behavior. I will try to work on that. Like I said, I would like to see ROR become a useful, respected tool. One that will make people stop and think if it is mentioned that a report will be filed on this site. Thanks,

Aaron, Let me just say that in 1993 I worked as a manager for Taco Bell (back when Pepsico owned TB, PH and KFC), so I have been there. I have also worked as a manager at several McDonald's restaurants across the country and at Fazoli's. I have seen the good and the bad of all. Most bad treatment comes from the restaurant managers (see the report about the PH in Apache Junction, AZ), or from the Franchisee. It DOES NOT come down from the corporate offices. It would just be plain ludicrous to think so. I have always treated the employees under me with respect. And yes, I have seen my share of "bad employees". It is unfortunate that there is such a lack of caring on the part of young people today regarding their job, even if they are only flipping burgers or tossing dough. That's how I got started after serving my country in the Air Force for six years after High School. Fortunately, I am no longer involved in this business as I have a pretty descent desk job now. However, I attribute my current success to what I learned in my management positions. My comments were directed to Sonya as she seems to have it wrong relating to her responsibilities as a manager. Maybe that's the information she has been given from her upper management. If that is the case, then she needs to leave this particular restaurant, or franchise (if not a corp owned store). And finally, I know that you and Darren have had your differences on many reports. I for one find most of his comments to be well thought out, constructive and helpfull. Notice that I did not say "all", but "most". And don't bother trying to label me as a liberal, conservative, right-wing nut, or whatever. I stay away from politics as much as possible. As to the origianl post, the manager in this case was dead wrong. All the guy wanted to do was walk in and buy a pizza. No personal information was required. End of story.

Aaron, You are sounding much more calm. No rantings, no derogatory remarks, no name calling, no conspiracies and no out-right lies. If Pizza Hut went cash only then wouldn't that mean that the drivers were carrying more cash? If you wanted to protect the drivers than it makes sense to take credit cards or checks only for delivery. Cash was the point of this report Aaron. Yes, I remembered that it was a walk-in. Did you remember that the problem was that the cashier wanted the phone number? Thanks,

IGNORE DARREN............................ Sonya, you should probably ignore Darren. I'm surprised that he was able to remember that the original post was a walk-in customer. He has a difficult time comprehending what people have written in their posts. Just check the rest of the PIZZA HUT RIPOFF's and you'll see what I mean. If I were you, I would find employment with a better company, though. Pizza Hut forces you to do things that I know you are not comfortable with. Pizza Hut needs to go to a cash-only system and this will eliminate check and credit fraud. Then maybe your job would be much easier and less hectic. You're not getting paid enough money to deal with crap such as this. Pat, you need to understand that Pizza Hut tells their employees that they aren't worth a crap. Pizza Hut makes it clear that folks like Sonya have no real power. Her concerns are founded. Perhaps if you ever had the misfortune of having to work under such regimes as Pizza Hut, then you would understand. This is a bad situation. The one thing that you have to remember though is that PIZZA HUT has created most of their own problems.

Sonya, In the first sentence of your rebuttal, you said "HI iam a pizza hut shift mgr. and i would like to start by saying . We are only the little people that work for pizza hut we dont make any real decision on any thing that really counts , and we dont come to work entending on upsetting anyone ." If this is truley what you believe, then you have no business being a manager of any endeavor having to do with service to the public. As a manager, you are the second most important person in this business (the first being the kid working for minimum wage taking the customer's order). As a manager, you are empowered to take care of any and all customer concerns, and to handle situations so that they are mutually beneficial to both Pizza Hut and the customer. If you leave it to Corporate to handle all complaints and concerns, then PH will surely go down quickly. I spent several years working as a manager in both fast food and retail. All of the stores under my supervision did very well because I took care of my customers, and listened to them when they had complaints and concerns (which were few and far between). A walk-in order definitely did not require a phone number, and the manager at this particular PH needs to be terminated (if not already). I am sorry that one of your drivers was murdered. This world can be a terrible place sometimes. I have no problems giving my name, number and address when I am having a pie delivered, but to demand contact information for a walk-up/carry-out order is ridiculous.

Sonya, Please, the original reporter made it very clear that it was a walk-in, and he clearly understood the reasoning behind getting a phone number if it was a delivery. I would be surprised to see if there was a report here about Pizza Hut, or any other delivery service requesting the phone number. Just about every city of any significant size can probably also be found to have the same thing happening of a delivery person being killed. Using sympathy for those poor souls to justify the poor behavior of the employees in this instance isn't fair to them. Many times stores want information. Some want phone numbers, some just want zip codes and some like Radio Shack want my whole life's history if I want to buy something as small as a AAA battery. If I don't feel a need to give that information (as in a walk-in) pizza place I just say, "No thank you." and they have all simply said, "Okay" and then take my order. Thanks,

I agree that the original post was somewhat BS. The rest of my rebuttal is to CURTIS in NASHVILLE, TN. I can't believe that you even had the nerve to report YOUR misfortune as a rip-off. Pizza Hut doesn't have a parking lot because there is no room. Almost every business in Gatlinburg doesn't have a parking lot. They expect you to park in the clearly marked pay lots. What were you thinking? Of course a tow truck came, you were parked illegally. Not only were you parked illegaly but you were parked in one lane of a four lane road; a very busy four lane road. What the hell do you expect? I bet that you're not really FROM Tennessee. Do tourists just automatically act retarded when they get at a high elevation? I would hate to think that while I was on vacation, the best place that I could find to eat in Gatlinburg is Pizza Hut. Yeah, you should have went somewhere else: like to Orlando or Atlanta. Please don't come back here and please don't claim that you're from TN anymore. It makes us all look bad. Once again, I would just like to state that I agree with the original post. That was somewhat of a sh*tty-deal and is typical of Pizza Hut's customer service. They consistently treat the good customers bad and the bad customers good. Some philosophy, eh? BOYCOTT ALL AMERIHUTS and PIZZA HUTS! Their food is unhealthy anyways. Learn to cook for yourself!

Sonya, I am very sorry for what happened to your driver that was murdered at a fake address and so on, and the understanding of acquiring phone numbers and proper address for delivery purposes. However, this post has nothing to do with an order for delivery. The gentleman walked into a Pizza Hut to order pizza and pay in advance, and the manager became belligerent towards Mark when he refused to give the cashier his phone number. If I was the manager, I would have told the young cashier to just use 000-0000 and place the order for Mark. Mark was simply placing an order in-person and was willing to wait whatever time it took for the pizza to be made. Mark, I am sure there is a district office in the Phoenix area for Pizza Hut where you can file your formal complaint if you haven't done so. The yellow pages should have that; if not consult a different Pizza Hut location and someone may be able to provide that information to you. Remember folks... the customer is always right. Manager Mike in this case refused to follow this general rule in customer service.

Hi, I'm a delivery driver in ohio for pizza hut, and I'm very sorry you were treated in this fashion. I've had customers refuse to give thier numbers out before. On orders that are not taken over the phone, we never even ask for the phone number. And asking you to leave, is just insane. I've been doing this for 8 years, and I think MAYBE twice I've seen or heard of a customer being asked to leave. Both times the customer was threatening to kill the manager. I see that your complaint stems from arizona, and I beleive that I saw another ripoff report from that general area about that district selling methamphedamines (spelling?) out of the store, so no big surprise there. I really hope the manager that threw you out gets fired, as they obviously don't know the first thing about how to treat our beloved customers. I'd give you addresses, emails, and phone numbers to contact that may be of help, but, they would just be removed by the editor. Please pursue this with our corporate offices. If not to make this right by you, to ensure that it doesen't happen to any other customers. And, I completely understand you not wanting to give out your home phone number, I do the same thing in most cases when asked, because, frankly, unless the company can give me a VERY good reason, it is none of thier buisiness. Thank you for filing this report, and I hope this issue gets resolved in the near future.

I cannot belive you were treated that way. We do use phone numbers, and when you call in we put it in and we have your address (for delivery)and even your last order to speed up the process. For people who didn't want to give a number for take-out we would just put the store number in or something. Some of us used our own phone numbers. I wouldn't quit going to PH for that reason, just maybe quit going to that store. There are many PH that are ran with professional management and will work with you no matter what to get an order or take care of a complaint. If I were you, I would go to their website, find their corporate # and report this store. There are many PH that are managed by the younger crowd who have no respect for anything. Don't give up on a company just because one store gave you trouble. And I do agree, Papa John's Pizza is alot better. Less grease!

HI iam a pizza hut shift mgr. and i would like to start by saying . We are only the little people that work for pizza hut we dont make any real decision on any thing that really counts , and we dont come to work entending on upsetting anyone .Please know that i really care for alot of coustomers and do everything i can to satify.BUT i must say that while some of ur comments are shameful to me there some that are petty . please know that when we ask for ur info its to help u as well as pizza hut . When u give ur info that info is being track ok. Its track for ur purpose not mine like this info helps the company to understand whoes ordering this will determine what special they create. when they ask ur phone , there people who work at pizza hut like myself who want to be safe this helps us when we send a driver to ur area we need to know everything possible about where this driver is going . The reason for this is so that IF theres a chance something may go wrong LIKE he/she being robbed or any thing else the right people will have this info like the police how would u feel if u had love one working and we couldnt even provide a phone number HOW WOULD U FEEL . I work in the atlanta area and one of driver were MURDERED at fake address .HOWwould u have like to be this mans family and know we didnt even get a number ?????? while a lot of complaints are shameful i must say the phones numbers and address issue shouldnt be one !!!!! PLEASE people know that we are people to were not perfect and we dont make it our life mission u make ur life hell . WE REALLY DO CARE but please try to be more understanding when concerning info issues .

The way these individuals were treated was uncalled for, PERIOD! I can proudly say that at my store in the Pinellas County area of Florida, our management team and most of our employees were trained with high standards. One or two just are missing the mark so to say. I am not a manager, however I conduct myself as one as do my co-workers. In my store, that type of "behavior" would not be tolerated. In the case where there was no parking, I just can't understand that a business facility like that would have no parking what so ever. Then again, a few of the "Pizza Hut" stores are privately owned and do not have a corporate tie. Those privately owned stores do not play by the same rules as do corporate owned stores. In each case on here, I strongly encourage you contact the Better Business Bureau in your area, research the locations to find out if they are corporate or private, and contact either local police or state police, or even possibly a local politician. Doing drugs on the job endangers the lives of everyone in that envirnment, not to mention they're own life. As for the phone number case, the number is for the companies statistics and can be easily pulled up if there were ever a complaint to an order. However, at least at our store, we are able to type our store number and then just simply type the customer's first name or initials. When its busy, it's easier to connect a name with an order than it is to just have an order and no name. The store's "GM" should have made at least that accomadation for you as well as given a discount for his rudeness! Shame on you, Mike! As for sexual harrassment and behavior, I'm afraid, unfortunately, it has become common ground with the workplace. I have a fourteen year-old daughter who is eager to go get a job soon, and I'm dreading it. I have to teach her to be even more careful and to stand up for herself in this working world of today. Only thing I can say is that we all have to take a stand, teach our selves and young ones what to watch for and how to grow strong with each passing day. Don't let our selves get into these "situations" or "comprimises". Our store hired a 21-year-old knockout last year and was very easily influenced. Over the course of the past year we had discussions about how she is and not get influenced by certain individuals. I'm happy to say she is a shift manager now and doesn't put up with no stuff. She's perhaps thee hardest worker there. I hope what I've said is of some use for everyone. I'd be very interested to hear from anyone with updates or other concerns. I don't know if they'll let me type it here, but my e-mail address is [email protected]. Please let me know how it goes. Sincerely,

As I feel badly for the way you were all treated, I have to tell you that working there is no picnic either. My daughter worked for Pizza Hut for 3 years. She was one of the best employees they had. She was trying to get a promotion to be the Assistant Manager.The last 6 months that she worked there, she was not only doing the work of shift manager, but was also doing the job of an assistant manager and a manager. The manager of the store would have her doing his work as well as her own. He would come on the store and swear and scream at her for not getting some of the work done. On top of all that he called here one day and swore on my answering machine at her. At one point one of the other workers wanted to know where the manager was so my daughter went looking for him. She found him outside in a car. When he got out of the car a bunch of smoke came rolling out, it wasn't ciggarette smoke either. This was the last straw for my daughter. She quit working there. A week later she sat down and talked to the manager about her problems there. He hired her back, well she worked there again for a couple months, before the manager started in again, he left her a note swearing at her about things in the store. She then quit again but this time for good. After she quit, the manager gave the assistant manager position to another worker there. That person also has quit, but for reasons I'm not sure I should say on here. The person that was made assistant manager talked to my daughter about her reasons for quiting. To sum this all up, the way they treat their employees is no better then they way they treat their customers. If I knew a place to turn them into for drug testing I would do it in a minute. I know that drug use in a business can be turned in, my husband works around big equiptment and at anytime they can pull you off the job and test you. If you fail the test you are terminated. If you refuse to take the test, your terminated. What I don't know is if working around the ovens is concidered equiptment. If anyone knows please let me know. This kind of abuse to the public as well as the employees needs to stop...

I was a manager for a Pizza Hut for 4 years..... I hate that you were treated badly, but I was a manager of a PH for 4 years. I can tell you that we did request customer's phone numbers even if they were standing in front of us. The reason for this, was so that we would have a record of who ordered. Especially if they were using a coupon, or getting any type of discount. This helps to ensure that employees are not taking discounts off of orders, charging the customer full price, and pocketing the difference. Our Area Manager would come in every so often and do random calls to customers that had discounts on their tickets, and just ask them if they enjoyed their pizza, verified their discount, and offered them a future discount for taking their time for the "survey". It also helps you keep track of complaints. If the customer calls back with a complaint, we can keep a record of it. This helps to identify those customers that always find something to complain about to get free food. But we would never risk a customer to get a phone number. If they refused, we would just put in our own, but I don't think I ever had anyone refuse. Just hope this helps to shed some light on the situation for you.

I am a delivery driver for the Pizza Hut on Cantrell in Little Rock and I think it is outrageous that you were treated in that manner. The store that i work in has a dining area, buffet, and drive-thru window and I have a lot of customers that have told me of stories like yours and after reading your's I still can't believe it. I have NEVER asked ANY customer that was dinning in or taking there order with them for a phone number or refused service for any reason. I am very sorry for the way you were treated. But as you stated, there are other places that will be much nicer to you and that deserve your business.

While one vacation we ordered some pizza in Gatlinburg. The local Pizza Hut there dosen't provide parking so we had to park in the street, a tow truck soon arrived and we were told to leave so we circled the main drag several times. To top it off they refused to take our coupons and were very hateful with us.if we had only known we would have just gone elsewhere.