Complaint Review: Pizza Hut - Sayre Pennsylvania

**Would it be so hard for Pizza Hut to call the lady back and confirm her order or require that she pay by debit/credit card?*** We can't. The only thing we can do is REFUSE to deliver to someplace we can't confirm a location for. We can't force someone to use a payment format that they may not have or own ( ie credit cards/debit cards). The only thing we can do is REFUSE service. [quote] Then if you are also worried that the credit/debit card usage (theft, unauthorized use etc) ask for ID upon arriving. That way no on is going to the "butt" of a prank.[/quote] What does aksing for an id for someone paying in cash have to do with someone calling ph/dominoes to pull a prank on the delivery drivers? Nothing will prevent a prankster from giving a false street address even if we called back to confirm the order. *** have only cell service because I get a better deal than any other land line company can offer me. Maybe this lady feels the same.*** From the op's story, it sounds like that she wasn't from that AREA code in the first place, so must be at a friends/relatives/whatever house? Would tn'at person have a CEL phone that is registred to that AREA code? I call my PH from my cel phone as that is all that I have, and they never have problems with my orders. Maybe its the 'whole different area code' that they refuse to deliver because they can't confirm whether she is telling the truth? Again, a store has every right to refuse delivery to someplace they can't confirm the truth about. If the OP really wanted pizza then she could have called another store, or made a call from a phone number that was registered to that area code. What's so hard?

Would it be so hard for Pizza Hut to call the lady back and confirm her order or require that she pay by debit/credit card? Then if you are also worried that the credit/debit card usage (theft, unauthorized use etc) ask for ID upon arriving. That way no on is going to the "butt" of a prank. I have only cell service because I get a better deal than any other land line company can offer me. Maybe this lady feels the same. I also have never ever had a problem ordering a pizza on my cell but if I did I think that I would be just as upset. I can completely understand taking no orders from a public pay phone. BTW, wanting a pizza delivered does not make you lazy and just think if it were not for all those "lazy people" delivery drivers would not have a job.

Would it be so hard for Pizza Hut to call the lady back and confirm her order or require that she pay by debit/credit card? Then if you are also worried that the credit/debit card usage (theft, unauthorized use etc) ask for ID upon arriving. That way no on is going to the "butt" of a prank. I have only cell service because I get a better deal than any other land line company can offer me. Maybe this lady feels the same. I also have never ever had a problem ordering a pizza on my cell but if I did I think that I would be just as upset. I can completely understand taking no orders from a public pay phone. BTW, wanting a pizza delivered does not make you lazy and just think if it were not for all those "lazy people" delivery drivers would not have a job.

Really? How does any pizza delivery place know that you arE Calling from said location to deliver correctly? I worked as a PH delivery driver, and WE would not accept any orders made from a public pay phone or a CEL phone. Why? BEcause we ended up getting shafted. We made 2 exceptions to this rule for orders that were $100 and over. Guess what happened when we made those two exceptions? No one was there, and one of them, the address was of a vacant lot where a HOUSE was currently being built. And probably those who called to get he pizza delivered were sitting a house nearby laughing their assess off. On another run, it was both I and a DOMINOES delivery driver that ended at the same "address" and we looked at each other, knowing that we were the "butt" of a sick prank. No, its not worth taking an order as a business to risk making food and losing ONE driver because they can't confirm that you are who you say you are, are at the CORRECT address from a phone that is not registered to the STATE or area code you are in. What is so hard about using a lan line? Im sure the house you were at has one. Or why dont you get off your lazy butt and do a carry out?