every month i call the 800-934-1875 and go to their website 247chatsupport.com because they keep billing my card when i should have been cancelled already. same billing planetv comes up. they send me to another website and they always say they do not support planetv and they have no idea why that company uses them as a support.
here is my last convo with them.
Marlene: Welcome to our 247 Live Chat Customer Support.
Marlene: How may I help you today?
james xxxxxxxxxxxx: this is like the third month in a row that i have come on here
james xxxxxxx: i have cancelled twice already
james xxxxxxx: why am i still getttin f***ing billed
james xxxxxxxxxxx: this is ridiculous
james xxxxxxxxx: i want my f***ing money back
james xxxxxxxxxx: i already called my bank to start a report
Marlene: May I have the following information please so I can pull up your record... (1) the name of the Merchant or the Company that billed you and (2) your 16-digit credit card #.
james xxxxxxxx: i dont know the name of the company
james xxxxxxxxxxx: thats why im here to find out why am i getttin billed
james xxxxxxxxxx: ?
Marlene: Then verify it on your statement.
james xxxxxxxxx: 39.97 0.00 0.00 Debit Card W/D 674.71 Comment: PLANETV 8009341875 US8009341875 ES
Marlene: Please click here
Marlene: http://membersupportcenter.com
james xxxxxxxxxx: ?
Marlene: We do not support PLANETV. I gave you the link to their support site.
james xxxxxxxxx: why did it send me here
Marlene: I can't tell for sure.
Marlene: They must be using our site as their support.
james xxxxxxxxxxx: ridic
Marlene: So would there be anything else?
james xxxxxxxxxx: everything on there shows cancelled so how do i find out who is billing me
james xxxxxxxxxx: i checked everything and it shows cancelled
james xxxxxxxxxxx: so why would i still be getting billed
james xxxxxxxxx: all it shows is planetv is billing me on my card
Marlene: We do not support PLANETV
james xxxxxxxxx: really
james xxxxxxxxxxx: so why does it have your number and your website to contact?
Marlene: They must be using our site as their support.
Marlene: Please click here
Marlene: http://membersupportcenter.com
james xxxxxxxxxx: if you dont support them then why would they use you
james xxxxxxxx: see where that dont make sense
james xxxxxxxxx: its very easy for you to push me somewhere else
james xxxxxxxx: who has the f***ing answer
james xxxxxxxx: how do i get this cancelled
james xxxxxxxxxx: several times i have been on here and to those websites and everything shows cancelled
james xxxxxxxx: they offer you as the support why would they do that if you do not support them
james xxxxxxxxx: think about how that dont make sense
james xxxxxxxx: ive been to that f***ing link you keep sending me and everything on there shows cancelled
james xxxxxxxxxx: i already called my bank and started a fraud report with your stupid website
Marlene: So would there be anything else?
james xxxxxxxxx: yeah answer my questiong
james xxxxxxxxx: questions
james xxxxxxxxx: you have nothing to say?
james xxxxxxxxxx: your ridiculous
james xxxxxxxxx: why would a website offer you as support if you dont support them?
james xxxxxxxx: explain
james xxxxxxxxxx: maybe cuz your making that up that you dont support them
james xxxxxxxxx: answer my question
Marlene: I can't tell for sure. I gave you the link to their support site.
james xxxxxxxxx: dont skip around my question
james xxxxxxx: ive been to that site
james xxxxxxxxxx: everything shows cancelled
james xxxxxxxxx: so why do i keep gettin billed
Marlene: We do not support PLANETV. I cannot asnwer your question.
james xxxxxxxxxx: yes you do cuz they put you as their support
james xxxxxxx: why would they put you if you didnt
Marlene: They must be using our site as their support
james xxxxxxxxx: ok then support me
james xxxxxxxx: who and why am i getting billed
Marlene: I already provided you the information regarding PLANETV which we do not support. I have to end this conversation now.
Marlene: Thank you for chatting with us and have a great day!
James
riverside, California
U.S.A.
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