Have done business since 2015 I had not ordered for about 1 year. When I placed the order I noticed the format was different, However having prior success I ordered anyway. They say there response time is with-in 12 hr after ordered or to answer any questions. I placed several messages to them with out a response. Afterward I talked to a friend that I knew that also had ordered from there and he told me for the past several months EVERY ONE has been getting ripped off. He had talked to others who said the site was either hyjacked or taken over. So even if you have had success with them in the past DO NOT ORDER FROM PLANT FOOD SHOP