- Report: #1401798
Complaint Review: Platinum Herbal Wellness - Los Angeles California
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Author Confirmed
Why?
Platinum Herbal Wellness
none given Los Angeles, 01316 California, USA
Phone:
800-969-5344
Web:
www.platinumherbalwellness.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Platinum Herbal Wellness I ordered Skincell Pro. I paid shipping cost for the "free" sample. I did see, nor was I aware of a 14 day deadline to cancel or pay the full price of the product, $79.85. Los Angeles California
I received the product on 9/9 and began the trial period. My account was charged the full price on 9/21, only 12 days after receiving it. When I called to complain, I was told the 14 free trial period began on the date of order 9/2, not on the date I received it. I complained that I could not begin the trial until I received the product. The customer support person said, "sorry no refund". I threatened to report this, she put my on hold, then returned and offered a partial refund. I insisted on cancelling my account. The following day I received one email that stated my account was cancelled and my account was not charged, the I received a second email stating my account would receive a partial refund. Then today, I received another email stating my second bottle would be shipped and my account would be charged again.
