- Report: #1002253
Complaint Review: Plimus Inc. - Freemont California
Reported By:
dragonfly1964 -
Atlanta, Georgia, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Plimus Inc.
49016 Milmont Dr, Freemont, 94538 California, United States of America
Phone:
Web:
www.plimus.com www.bluesnap.com
Categories:
Business Rating:
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Plimus Inc. Bluesnap Plimus Sold me a Lifetime License for Dvdfabnet and the Key for Software does not work, They refuse to refund the funds paid Freemont, California
Back in December 2011, I purchased a lifetime license to DVDFabNet through Plimus, the problem is that they never listed their information. They just posted the address [email protected] which never replied to our complains. After much investigation, I went over with credit card company and they informed that the charge to my credit card was done through Plimus, Inc. After contacting them and make me wait for several days, they informed me that my complain does not apply, because theiIr company policy does not allow refunds to orders placed so long ago. Regardless of this, I mentioned that they had sold a lifetime license and that I had been complaining to the unattended e-mail address, to which they have still not replied. I also contacted the company that owns the software DVDFABNET (Fengtao Software) and they said that Plimus was running a scam and that they never licensed them to sublet their software. After the above I concluded that Plimus was running a scam and subletting software that they did not own and as per my research there appear to be many more victims.
1 Updates & Rebuttals
BlueSnap
Milpitas,California,
United States of America
Contact the Vendor
#2UPDATE Employee
Sun, January 27, 2013
Hello,
We apologize that you are unable to find support from the vendor which you purchased the item: DVDFabNet as you stated. Plimus is a payment processor, we are not the owners of the product nor do we guarantee a lifetime warranty. We dealt with the security of the online transaction and transfer of funds to the vendor you purchased from, hence our name on your bank statement.
If an item was purchased from a store that you were unhappy with using your visa credit card, visa would not hold themselves accountable for the transaction a year later. The company from which you purchased is the vendor who has sold the item and who are responsible for assisting.
Plimus offers a 30 day money back guarantee and in cases where there is no response we intervene up to 60 days to assure the customers satisfaction. We are not able to assist you since this transaction was made more than a year ago and the vendor whom you have purchased was paid for the item.
Regards,
Community Manager at BlueSnap (formerly Plimus)
