Lisa M
Phoenix,#2General Comment
Mon, October 01, 2012
I am a long-time associate of Marilyn's. I own my own business and work with her on a regular basis. I have to believe that she was being realistic about the condition of your earphones as I sell and work with them myself. The conditions under which helmet headphones get used are not easy. If you put your helmet on and off with vigor and are not careful, it is very possible to damage the plugs inadvertently. I can easily see this happening. The warranty on the product is against defects in the product and not damage caused by usage. Unfortunately your damage seems to have occurred quickly. I would recommend that you try to reconcile this with Marilyn as I can tell you from experience that you will not get the quality of product or service she provides from ANY OTHER vendor in this industry. I've worked with other earplug/earphone companies and she's the best. If you would like to have me help you, I would be more than willing to. Please contact me at [email protected].
Lisa