- Report: #248895
Complaint Review: PNC Bank - Holmdel New Jersey
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Author Confirmed
Why?
PNC Bank
2109 Route 35 North Holmdel, 07733 New Jersey, U.S.A.
Phone:
732-706-1090
Web:
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PNC Bank alters my account and lies, withholds my money costing me financial loss, stress. I have proof Holmdel New Jersey
On 5/10/2007 I deposited a check into my PNC checking acct. On 5/11/07 I went on line and my account showed that the funds were available. Ledger balance and available balance matched. I proceeded to the branch I do business at to withdrawl a portion of the funds. the teller said the funds are available but she needed authorization.
I waited and the manager, Erin E. McGreevy said they could not confirm availability from Colombia Savings, the bank the deposited check was drawn on, I asked why then would it say otherwise online, she said the funds had not yet cleared the bank but if I could have Colombia call and confirm availability she would release the funds.
She also said that it was a courtesy on PNCs behalf that the funds be made available to its customers, I explained that I authorized an electronic car payment predicated upon past expierence with local checks clearing typically overnight and the fact that the funds were posted as available to my acct. at my online banking center.
Consequently I proceeded to Colombia Savings to request they call to confirm availability. They would not as I was not the account holder of the check. Fair enough. I proceeded home and logged into my account to find that the information had been changed and the funds were no longer available.
I called Ms. McGreevy at PNC and asked what will happen when my car payment posted, she said she doesn't know but they have placed a hold on my account until the funds clear.
On 5/15/07 I met with the person who had given me the check, she confirmed with Colombia that the funds cleared PNC on 5/11/07, they had the proceeds, PNC has returned my car payment NSF, debited me $36 in fees and my car finance company is charging me an additional $29.95 in fees+ interest and late charges. All the while PNC has had this money and refused to make it available to me.
I called the NJ Dep't of banking and insurance only to be told PNC was nationally chartered and "skates state laws and regulations" Ms. McGreevy was rude and indignant and arrogant and should not be in customer relations or customer service as she Can't Understand Normal Thinking!
All acronyms aside I want recourse not only for the financial loss but that of a punitive manner. PNCs practices are fraudulent illegal and need to be stopped.
Gregory
Highlands, New Jersey
U.S.A.
I waited and the manager, Erin E. McGreevy said they could not confirm availability from Colombia Savings, the bank the deposited check was drawn on, I asked why then would it say otherwise online, she said the funds had not yet cleared the bank but if I could have Colombia call and confirm availability she would release the funds.
She also said that it was a courtesy on PNCs behalf that the funds be made available to its customers, I explained that I authorized an electronic car payment predicated upon past expierence with local checks clearing typically overnight and the fact that the funds were posted as available to my acct. at my online banking center.
Consequently I proceeded to Colombia Savings to request they call to confirm availability. They would not as I was not the account holder of the check. Fair enough. I proceeded home and logged into my account to find that the information had been changed and the funds were no longer available.
I called Ms. McGreevy at PNC and asked what will happen when my car payment posted, she said she doesn't know but they have placed a hold on my account until the funds clear.
On 5/15/07 I met with the person who had given me the check, she confirmed with Colombia that the funds cleared PNC on 5/11/07, they had the proceeds, PNC has returned my car payment NSF, debited me $36 in fees and my car finance company is charging me an additional $29.95 in fees+ interest and late charges. All the while PNC has had this money and refused to make it available to me.
I called the NJ Dep't of banking and insurance only to be told PNC was nationally chartered and "skates state laws and regulations" Ms. McGreevy was rude and indignant and arrogant and should not be in customer relations or customer service as she Can't Understand Normal Thinking!
All acronyms aside I want recourse not only for the financial loss but that of a punitive manner. PNCs practices are fraudulent illegal and need to be stopped.
Gregory
Highlands, New Jersey
U.S.A.
1 Updates & Rebuttals
Edward
Vine Grove,Kentucky,
U.S.A.
Times of postings are key
#2Consumer Comment
Wed, May 16, 2007
I have been a customer of PNC for seven years. I have never had a banking issue with them. I do check my balance, on line, daily. I have deposited, out of state checks, that take 2 to 3 business days to post. Local checks are usually posted in 24 hours, sometimes 48 hours. My experience with the courtesy funds on out of state checks have been only for $100.00. Not the full amount. It actually was confusing the first couple of times, until I talked to them to find out why there were differences between the ledger and actual availabilities were. I did not need the money to cover checks. It just puzzled me why two different totals. For PNC to put $100.00 into your account for a check that might not clear is pretty good customer service in my view. If the customer were to draw out that $100.00 at a ATM and the check does not clear, PNC would be out the money. I don't know what time of day, you deposited the check. Lets say it was late in the day. If that happened, it is possible that the check may not have posted to your account until midnight on the 11th. With local checks, I always go to the bank they are drawn on to have them cashed. Better that, than having to pay a fee to my bank for having deposited a bad check. You are also going on the information of a 4th part. That person told you that PNC had been given the funds from her bank. If that is true, it shouldn't be too difficult for her to produce a copy of that transfer from her bank, along with PNC showing the actual time it was received. Is it possible, that her bank could show the electronic transfer at one time and PNC to show the post at another time? Again, a bank may not actually post, until the end of the day. I suppose that since you didn't get the reprieve from Ms. McGreevy, you feel your justified with the name calling. You sure showed her. I would think that all she did was state to you the rules. Your post shows that you have a good grasp of the English Language. Now all you need to do to have a perfect life is too work on you debits and credits. I need help there also. I have never maintained a balance sheet for my checking account for the last 35 years. I usually know what the balance is, within 50 dollars or so. Even not running a daily balance sheet, I have never had a NSF check. Good luck to you.
