- Report: #1254353
Complaint Review: PolyGroup - Nationwide
-
Author Confirmed
Why?
PolyGroup
Nationwide, USA
Phone:
1(888) 919-0070
Web:
http://www.polygroup.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PolyGroup Summer Escapes Pool collapsed. Would not honor warranty. Bentonville Arkansas
Report Attachments
My family purchased a 17" pool from PolyGroup via Big Lots, and it collapsed (see photos at imgur: http://imgur.com/a/oidEl). The metal is not stable and the entire back yard was ruined. You can also see the weight of this broken pool completely crushed a bucket we used to catch excess water, and had this been my child she would have been seriously injured. Do not buy. This product is dangerous and not stable, and you will not receive your money back.
As for the warranty, PolyGroup offers a 90-day warranty. Our pool broke on day 100, and despite being only 10 days out of warranty, the company told us we had no claim and they wouldn't help us at all. The metal completely bent in half on half of the poles, and they said they had no responsibility whatsoever.
Do not purchase this product. Your family's lives are at stake and the company will not help in any way. Terrible product, would not buy again and would not do business with them again.
