Pomeroy Computing
Eden Prairie,#2REBUTTAL Owner of company
Wed, August 03, 2011
Where to begin. This gateway laptop came in with a simple dc jack problem and it was fixed correctly. it left the shop in working order and the lcd was acting normal and nothing out of the ordinary.
1. The box the customer used was a poor choice. Small box with a small amount of paper wrapping. No laptop shipping box and irresponsible to ship in. This is ultimately the most likely cause of the damage to the lcd.
2. Customer won't ship me the laptop back to take a look. If I made a mistake (don't think we did in this case) I was never given a chance to look at it much less correct it.
Bottom line people seem to have problems when they ship in inadequate boxes and laptops will get damaged unless the proper materials and boxes are used.