Anon
Miami,#2Consumer Suggestion
Mon, February 10, 2003
I don't think it's realistic to expect the front-line employees at the drive-thru window to know what to do in your case. They are clueless, not necessarily unresponsive. They have no power, they have no stake in the company, they make 6 bucks an hour and breathe in grease and exhaust fumes all day--they don't care! And neither would you, if you worked there. You need to put your complaint in writing and send it to the location manager and corporate headquarters. Between the two of them, the complaint should end up with the district/regional manager, and that is the guy (or girl) who can get your info, submit the insurance papers, etc. etc.