Betsy
Branson,#2UPDATE Employee
Tue, November 27, 2007
I would like to respond to the comments made by this customer. I was the one that spoke with her on the phone. After I told her about the late fee (which had been explained in writing to each student), she became very upset, at which time I explained to her why that late fee is imposed. Apparently, she did not understand my explanation. The late fee is because our studio is charged more by the lab that prints them when they are not ordered in bulk. We are NOT charged a late fee BY the lab, as she wrote. They simply just cost more. Everyone who places their order late is charged this fee. Moreover, I never said that her pictures would be ordered in a few weeks. Rather, I stated that I had a few more orders I was waiting to receive from the high school that day and I would place that order together. ALL picture orders take several weeks to be returned to the students, late or otherwise. Ironically, her daughter actually got her pictures at school the same exact day as everyone who ordered before the deadline. Furthermore, this customer was never charged the $20 late fee, due to the fact that her credit card was declined.