- Report: #839438
Complaint Review: Post Office Lake Dental - Waldorf Maryland
Reported By:
Denise -
Upper Marlboro, Maryland, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Post Office Lake Dental
603 Post Office Road, Suite 208 Waldorf, 20602 Maryland, United States of America
Phone:
301-705-7552
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Post Office Lake Dental Waldorf Rude, unprofessional and not interested in new patients. Waldorf, Maryland
Wow! I called Post Office Lake Dental to make an appointment and was told that the person who could make the appointment was at lunch. I left my information and was told that the person would call me at 3:00. I waited until 3:45 and called back to experience a rude, uncaring and unprofessional receptionist. She was very snappy and told me that if I had an HMO, I would need talk to my insurance company--I told her that I had a PPO.
Finally, she proceeded to make the appointment and told me the day and time, did not ask if that was convenient and when I asked if it was with a certain doctor, she said, no, we schedule appointments and whoever you see on the first visit is the person that you will always see. I said, I wanted an appointment with Dr. ______ and she said, well that is not how it works here. I said, then I would rather not have an appointment. We hung up. I thought about it a few minutes and called back and asked her to have one of the Doctors call me.
She called back about an hour later and said that Dr. _____ would see me. I said, no, I want to speak to one of the Doctors and she said that they would call when they had time. Well, it has been almost two weeks and not one of the Doctors has thought enough of me as a potential patient to make the call. I called back three times to make sure that the Doctors knew I was waiting on a call and no one has had any interest in returning my call. In my opinion, this is not where you want to go if you are paying for your services. They just lost six patients.
Finally, she proceeded to make the appointment and told me the day and time, did not ask if that was convenient and when I asked if it was with a certain doctor, she said, no, we schedule appointments and whoever you see on the first visit is the person that you will always see. I said, I wanted an appointment with Dr. ______ and she said, well that is not how it works here. I said, then I would rather not have an appointment. We hung up. I thought about it a few minutes and called back and asked her to have one of the Doctors call me.
She called back about an hour later and said that Dr. _____ would see me. I said, no, I want to speak to one of the Doctors and she said that they would call when they had time. Well, it has been almost two weeks and not one of the Doctors has thought enough of me as a potential patient to make the call. I called back three times to make sure that the Doctors knew I was waiting on a call and no one has had any interest in returning my call. In my opinion, this is not where you want to go if you are paying for your services. They just lost six patients.
