- Report: #264244
Complaint Review: Poster Pass/Seattle Coffee Direct/Peel - Evanston Illinois
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Author Confirmed
Why?
Poster Pass/Seattle Coffee Direct/Peel
990 Grove St. Ste.204 Evanston, Illinois, U.S.A.
Phone:
888-217-2233
Web:
N/A
Categories:
Business Rating:
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Poster Pass/Seattle Coffee Direct/Peel, Free trial and coffee grinder, 4 posters for $2.00 each-total ripoff serious scam Evanston Illinois
I signed up online through a pop-up ad (big mistake, but it was innocent) to get a pound of coffee and a "free" cuisinart coffee grinder for only $9.00 (supposed to be a one time charge). Well, the products never came, and when I looked at my bank statement, I had multiple unauthorized transactions to my account.
Checking Account-
7/17/07-posterpass.com-39.00
7/19/07-seattle coffee direct-34.00
7/26/07-posterpass.com-48.00
7/27/07-seattle coffee direct-38.95
I called the company several times during their "business" hours, but nobody answered the phone. I left a few messages with a phone number and email address, but nobody ever contacted me. After a few days I went to log into my account with this "company", and it said it wasn't accessible. I called the company again a few times over the next couple days to get no response. I then filed a complaint with the Better Business Bureau, and the next day I contacted my bank to file a claim against this company. Both the BBB and the bank pursued my claims and I got an email from Brian Dale stating this:
Mr. xxxx,
We have received notice of your complaint with the Better Business Bureau. You have been completely refunded for all your packages, you have been fully opted out of future order and you will see this on your statement within 72 hours. We are sorry you did not feel our service was satisfactory.
Best wishes to you.
Brian Dale
President
---
Brian Dale
[email protected]
http://www.peel.com
847-424-0954
After reading several other cases, I am sure that if I did not proceed with the BBB and the bank, I would have never seen a refund. Be careful with this company, do not fall for their scams. It is an umbrella company with the names Posterpass.com, Seattle Coffee Direct and Peel, Inc. under the same address and phone number.
Douglas
South, Florida
U.S.A.
Checking Account-
7/17/07-posterpass.com-39.00
7/19/07-seattle coffee direct-34.00
7/26/07-posterpass.com-48.00
7/27/07-seattle coffee direct-38.95
I called the company several times during their "business" hours, but nobody answered the phone. I left a few messages with a phone number and email address, but nobody ever contacted me. After a few days I went to log into my account with this "company", and it said it wasn't accessible. I called the company again a few times over the next couple days to get no response. I then filed a complaint with the Better Business Bureau, and the next day I contacted my bank to file a claim against this company. Both the BBB and the bank pursued my claims and I got an email from Brian Dale stating this:
Mr. xxxx,
We have received notice of your complaint with the Better Business Bureau. You have been completely refunded for all your packages, you have been fully opted out of future order and you will see this on your statement within 72 hours. We are sorry you did not feel our service was satisfactory.
Best wishes to you.
Brian Dale
President
---
Brian Dale
[email protected]
http://www.peel.com
847-424-0954
After reading several other cases, I am sure that if I did not proceed with the BBB and the bank, I would have never seen a refund. Be careful with this company, do not fall for their scams. It is an umbrella company with the names Posterpass.com, Seattle Coffee Direct and Peel, Inc. under the same address and phone number.
Douglas
South, Florida
U.S.A.
2 Updates & Rebuttals
Jeff Berman
Evanston,Illinois,
U.S.A.
Help from Seattle Coffee Direct
#2UPDATE Employee
Fri, November 14, 2008
Dear Douglas, I apologize for your dissatisfaction. Should you require further assistance in the future, you can email me directly or call our customer service center at 888-217-CAFE. Sincerely, Jeff Berman Direct of Customer Service [email protected]
Jeff Berman
Evanston,Illinois,
U.S.A.
Additional Information
#3UPDATE Employee
Thu, November 06, 2008
Dear Douglas, I apologize for the troubles you have encountered with our company, Seattle Coffee Direct, and I am glad to hear the situation has been rectified. For others seeking refunds, please call our customer service center at (888) 217-CAFE. They will happily discontinue your account if you are dissatisfied and refund you for any merchandise returned unopened. For further clarification, please see our Details and Terms at https://www.seattlecoffeedirect.com/TC2.php. Sincerely, Jeff Berman Direct of Customer Service [email protected]
