Aaron
Bremerton,#2UPDATE Employee
Thu, June 01, 2006
First let me appologize for the inconvenience that you have suffered from this incident. Without being provided any documentation it's hard to say if this was a simple administrative error by PPL or perhaps your paper contract was written inproperly. If you applied online, it's possible a button was clicked incorrectly. Obviously if the first instance is the case you should get your money back otherwise you may be on the hook for it's your responsibility to ensure that the documentation you sign, online or paper, binds you to the agreement made. What I will point out is that a lengthy wait is not uncommon with any agency. Like the IRS, when you owe money they want it NOW, when you are owed money they drag their feet. I've had such dealings with two agencies, one is the military and the other is a civilian retail chain, in which I was owed money and it anywhere from 2 weeks to 3 months to get paid. As to what you claim about not expecting Criminal Proceedings, that is a very minor part of what PPL does. Their main focus is with litigation of civil matters which most people encounter ofter but seldomly do anything about. It's often easier and cheaper to be ripped of by a neighbor or corporation then get an attorney involved. That's where PPL comes in. If you have cable tune into court television one day. Dozens of litigation based programs where people sue one another over simple things. The kicker, none of them ever thought they'd have to go to court. The point? You never know when something may happen that will land you in court, criminal or civil. PPL exists to help keep you out of court but if you don't see value in their service then don't get it. The idea where you are adament about not being involved in an annual contract only works if you can't attribute the finances to pay for it. Otherwise you imply that you intend to extort the system by paying for the plan when you feel you need it, drop it when you feel you don't, then re-activate when another situation arises. If this is the case then understand that this is a fraudulent abuse of the service and it does carry a "cooling off" period when you cancel. You ID theft program takes a year before you can restart it and many of your free PPL services don't apply to situations arising when you aren't covered. I hope that my synopsis is wrong and you are simply someone who is the victim of an administrative error and you get properly reimbursed. If this is the case I ask for patience and wish you luck in the future.