- Report: #169158
Complaint Review: Precision Castings Of Tennessee - Gallatin Tennessee
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Precision Castings Of Tennessee
430 Calvert Drive Gallatin, 37066 Tennessee, U.S.A.
Phone:
615-451-9080
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Precision Castings Of Tennessee defective castings non-spec parts Gallatin Tennessee
Most of the employees are poorly trained, if anyone bothers to take the time to train them at all. Employees are also exposed to hazardous metals, like beryllium, without notification or training on how to properly handle the material.
Most of the equipment is poorly maintained, if at all. The spectrometer hasn't been calibrated in ages, and often gives readings which are known to be inaccurate.
Company policy is to only accurately check the first batch of parts to make sure that they are within specs. After that, if there are no obvious flaws to the parts, they are shipped regardless of how far out of spec they might be. Quite often the parts are made out of incorrect materials or wildly out of spec, and this is known by management before the parts are shipped. Parts have also been welded up, with the welds concealed, even though the specs specifically state that the parts may NOT be welded. Parts returned as defective by customers, which are labelled as completely unusable due to material defects are reworked and returned to the customer as totally "new" parts, even though the customer's specifications clearly state that this may NOT be done.
Parts are not stored in the facility in any organized manner, and defective/incorrect parts are often mixed in with good parts by accident. Management is completely unable to give an accurate estimate of how long it will take to produce parts, and is unwilling to make the efforts needed to streamline their operation in order for this to be possible.
Mission critical parts for military components are treated the same, or worse than non-military parts. In several cases, the military has complained to management that the parts have field in the field, and management has NOT bothered to correct the issues, but continues to send parts out with the same defects.
Anon
Gallatin, Tennessee
U.S.A.
Most of the equipment is poorly maintained, if at all. The spectrometer hasn't been calibrated in ages, and often gives readings which are known to be inaccurate.
Company policy is to only accurately check the first batch of parts to make sure that they are within specs. After that, if there are no obvious flaws to the parts, they are shipped regardless of how far out of spec they might be. Quite often the parts are made out of incorrect materials or wildly out of spec, and this is known by management before the parts are shipped. Parts have also been welded up, with the welds concealed, even though the specs specifically state that the parts may NOT be welded. Parts returned as defective by customers, which are labelled as completely unusable due to material defects are reworked and returned to the customer as totally "new" parts, even though the customer's specifications clearly state that this may NOT be done.
Parts are not stored in the facility in any organized manner, and defective/incorrect parts are often mixed in with good parts by accident. Management is completely unable to give an accurate estimate of how long it will take to produce parts, and is unwilling to make the efforts needed to streamline their operation in order for this to be possible.
Mission critical parts for military components are treated the same, or worse than non-military parts. In several cases, the military has complained to management that the parts have field in the field, and management has NOT bothered to correct the issues, but continues to send parts out with the same defects.
Anon
Gallatin, Tennessee
U.S.A.
2 Updates & Rebuttals
Brian
Gallatin,Tennessee,
U.S.A.
Definately NOT an ISO Shop
#2UPDATE EX-employee responds
Sat, December 24, 2005
Material and process reports are being falsified for certain. The company has been in business for about 30 years, but the present situation only began when the son of the founder took over the business. Company has been reported to the Feds, but so far they've failed to act upon it.
Robert
Wallingford,Connecticut,
U.S.A.
Not an ISO 9000 shop? If Precision Castings continues operating as they have, your customers will catch on and go elsewhere.
#3Consumer Comment
Sat, December 24, 2005
I would assume that Precision Castings is not an ISO 9000 shop. Or they have not been audited in some time. I'm employed as a mechanical designer (not in the financial field as some have accused me of)and have been involved over the past 6 months with an issue our company has had over a casting for one of our detection devices sold to the military (not from Precision Castings). Turns out the design was expensive to manufacture and our purchasing department browbeat the vendor to cut costs. The manufacturer tried and we started receiving defective parts. After sitting down with the casting vendor and redesigning the parts we were able to achieve an acceptable part at a reasonable cost. For customers that require them, are material and process certifications being falsified? As for your current situation, it is difficult to want to produce quality parts when your management doesn't seem to care or know what they are doing. If any of the parts they send out are implicated in an end user's injury or death (and hopefully it won't come to that) they could be setting themselves up for liability issues. I don't know if this might help but it may be a good idea to keep a detailed log book of the observations you make and instructions you receive from your superiors if you can do so without jeapodizing your job. It may not do anything to improve quality but it may be useful to cover you own butt. You may also want to consider filing a complaint with OSHA about the working conditions. It'll be a hard decision to make. You need to keep a job and want to produce a quality part. I don't envy your position. If Precision Castings continues operating as they have, your customers will catch on and go elsewhere. They may not be in business much longer. Just as a casual question, how long has Precision Castings been in business? Are these quality issues recent, meaning after new management or owners?
