- Report: #1182552
Complaint Review: Precision Granite & Tile Services - N. Richland Hills Texas
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Precision Granite & Tile Services
6424 Chilton Drive N. Richland Hills, 76182 Texas, USA
Phone:
817-929-9889
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Precision Granite & Tile Services Craig Cumby Don't hire THIS granite and tile contractor N. Richland Hills Texas
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This was a very bad experience. This granite/tile contractor was recommended by our general contractor who was doing other work at our house. The work we hired his company for was for granite countertops and tile backsplashes in the kitchen, two bathrooms and a laundry room. Even though we hired and paid this granite contractor directly (separately from the General Contractor), he would not deal with us, he would only deal with the general contractor. As a result, there was no communication from him if or when he'd be showing up to do the job.
We first contacted this fellow on 8-8-14 and put a $2000 deposit down. He indicated that it would be about two weeks before he could come do the job. Two weeks went by and we never got any word from him if or when he was coming. He had our phone number since the first day. We called the general contractor to tell him that we had not heard from anyone from the granite/tile company and finally got a text message from the general contractor that this granite/tile contractor was coming on 8-26. They came and did the work late in the afternoon and only worked on the kitchen but did not finish the kitchen. However, the company owner did come to collect the rest of the money that day even though the job was not finished. We trusted him at this point. The tile guys did come back after Labor Day weekend and finished the kitchen but nothing else. After that we have tried again and again to get him to tell us when he's coming to do the bathrooms and laundry room. He said it would be about 2 weeks. We waited 3 more weeks and still a no show and no word from him. So we texted and we called and left a message asking for a day and time when the work will continue. After 3 attempts we have given up. We heard from the general contractor that "he was hospitalized, he's out of the hospital, he's still sick", "he's not responding to us", yet he's posting on Facebook about his great life, Cowboy games, having cookouts, drinking beer, getting married, how much he loves his new wife, etc.
There was a definite lack in quality as well. An excess of glue that was left by the installation of the bar counter caused the backsplash behind the sink to have an unsightly bulge after installation of the backsplash. The tile guys should not have left it like this but they did and we had to ask it to be redone by the tile guys and additional backsplash had to be purchased by us. Even worse, we have a very obvious seam where two pieces granite were joined right in the middle of a 3.5 foot stretch of countertop and the two granite pieces do not match very well at all making it very obvious that there is a seam right in the middle of our longest stretch of continuous countertop. A professional would not have installed it this way.
Attention to detail was also lacking. Two of the kitchen outlet covers in the backsplash could not be properly screwed on -- they were loose because the tile backsplash interfered with the proper mounting of the outlet covers. As a result, we spent over 4 hours working on them so that the outlet covers would properly screw in. On one of them, we could not get a matching screw to screw into one of the holes in the GFCI outlet. We had to find another screw that would screw in and now one of the screws in that outlet is silver and it should be white. In addition, the granite installers left a gap between the granite of the bar and the wall. We had to fill it with caulk. The granite installers should not have left it like that but they did. Isn't this what we are paying THEM to do?
Overall this company and particularly the owner, Craig Cumby, is unorganized, has very poor communications skills, has a very unprofessional attitude, very poor customer service, and the quality is very lacking and so is attention to detail. The overall job took much longer to complete because of this company. We were treated like an unimportant customer to him. Extremely so. At one point, I asked him if it would be better to hire another company and he responded that I have already partially paid for the remaining work to be done. Yet he's made no effort to do it. I do not understand. I would rather be told the truth than no response at all.
It is now 10/12 and the work still is not done and I have not heard anything at all. At this point, I don't want this horrible man or any of his crew in my house. I am seething.
1 Updates & Rebuttals
Dennis
North Richland HIlls,Texas,
United States
Totally False Report
#2REBUTTAL Owner of company
Mon, April 23, 2018
This report in no way respresents my company. Im im 48 yrs old and have strived for customer satifaction for over 27yrs now. Not going to say we as a company have never made a mistake because not one person can say that. But we do stand 100% behind our work and word and always have. If anyone cares to check this fact before hiring us i can give you more references than you will care to call. I would rather lose money on a job than have an unhappy customer. My number is 817-929-9989 if anyone has any questions at all. Reports like these should not be able to be posted without being investigated. They are complete slander and completely false.
