- Report: #563028
Complaint Review: Predicto - PredictoMobile - Fort Lee New Jersey
Reported By:
madmomma -
Butler, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Predicto - PredictoMobile
PredictoMobile, LLC One Bridge Plaza Suite 275 Fo Fort Lee, 07024 New Jersey, United States of America
Phone:
1-800-360-0518
Web:
www.predicto.com
Categories:
Business Rating:
(0)
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Predicto - PredictoMobile Predicto Mobile The only thing I predict is a rip-off Fort Lee, New Jersey
My husband received an unsolicited text message with a message saying that if he accurately predicted who would win a grammy he could win a $25 gift card--so he responded. There was no indication anywhere in the text that there was a fee for responding or that by responding it would subscribe him to a $9.99 monthly 'service'.
When I realized we had been charged, I got the number of this 'company', Predicto, from my cell phone carrier and called Predicto's 'customer service' (1-800-360-0518). At first, the representative tried to say that someone who was authorized to use this cell phone number had gone through an 'extensive process' to sign up for this service, including receiving a pin number, and providing extensive information to 'prove' they were an authorized user of this cell phone. Therefore, she said, there was no way she could refund the fee.
I pushed back, and told her that we did not sign up for the service, and that unless she could provide me with documentation showing me what information was used to sign up for the service, I would be reporting this company to the FCC. She tried to say that she could send me the 'terms and agreements' of the service, but I argued that just because they have terms to their service doesn't 'prove' that anyone from this number actually authorized the charges or agreed to the terms!
She then said that we had replied to the text message (received from 654654) and that was how we subscribed. When I pointed out that 1) simply texting back is not an 'extensive' authorization process and 2) there was nothing in the text message that indicated a charge would be incurred, she quickly put me on hold.
Wow...it was a miracle...somehow she was able to contact her supervisor, explain the situation and get authorization to 'go against their policy in order to make sure I was a satisfied customer' and provide me with a refund, all within 30 seconds after putting me on hold!
So, now, I'm waiting patiently for the check that is 'in the mail'. We'll see if it shows up.
BTW: I totally reported them to the FCC anyway.
Moral of the story: If you do get scammed by these crooks DO NOT TAKE NO FOR AN ANSWER!!! Don't listen to their line about their 'policies' or 'terms and conditions'...make them operate under YOUR terms and conditions and hopefully you can be refunded.
REPORT THEM TO THE FCC so that things like this will become illegal!!
1 Updates & Rebuttals
Predicto Customer Service
New York,New York,
United States of America
Predicto Customer Service
#2UPDATE Employee
Thu, February 04, 2010
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may still have. You can call us 24 hours a day, 7 days a week at 800-360-0518 - keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We could not have gotten your husband's telephone number without him providing it. We send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile
