- Report: #560578
Complaint Review: Predicto - PredictoMobile - Internet
Reported By:
georg15232 -
pittsburgh, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Predicto - PredictoMobile
Internet, United States of America
Phone:
Web:
www.predicto.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Predicto - PredictoMobile Facebook Internet
Pedicto or Predicto Mobile charged my T-Mobile account a total of $240 over six months for "cell-phone"/social website game/contest.
I gave my cell phone number to Predicto or a company acting under another name while browsing thorugh my Facebook webpage.
I have since cancelled my Facebook account.
I recieved monthly text messages to my T-Mobile cell phone account.
After reviewing my T-Mobile statements I noticed that Predicto had charged $20-$40 a month, over a six month period, for these "services."
T-Mobile refunded $60 worth of the charges.
I called Predicto and cancelled my account with them.
T-Mobile called Predicto a "scam" and has taken measures to ban such "companies" from authorizing charges. I talked to a number of T-Mobile representatives and they all had incurred similar charges as a result of this or other scams featured on Facebook.com or Myspace.com
I plan on reviewing my account with T-Mobile to see if I can have all charges from Predicto refunded.
I gave my cell phone number to Predicto or a company acting under another name while browsing thorugh my Facebook webpage.
I have since cancelled my Facebook account.
I recieved monthly text messages to my T-Mobile cell phone account.
After reviewing my T-Mobile statements I noticed that Predicto had charged $20-$40 a month, over a six month period, for these "services."
T-Mobile refunded $60 worth of the charges.
I called Predicto and cancelled my account with them.
T-Mobile called Predicto a "scam" and has taken measures to ban such "companies" from authorizing charges. I talked to a number of T-Mobile representatives and they all had incurred similar charges as a result of this or other scams featured on Facebook.com or Myspace.com
I plan on reviewing my account with T-Mobile to see if I can have all charges from Predicto refunded.
1 Updates & Rebuttals
Predicto Customer Service
New York,New York,
United States of America
Predicto Customer Service
#2UPDATE Employee
Thu, February 04, 2010
We are sorry to hear about your experience - and hoped to clarify a couple of points. We at Predicto charge $9.99 for a Premium account, which requires an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups.
To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions, including the monthly price of the service and billing (never more than $9.99 a month) to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms.
The customer then must correctly enter the PIN on our website or reply with a confirmation SMS message from the cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. Telephone providers agree that this is a secure means of starting an account, and thus allow Predicto Mobile to bill through them.
If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support. We hope this helps address your concerns.
Sincerely,
Customer Service
PredictoMobile
