- Report: #564052
Complaint Review: Predicto.com - PredictoMobile - Internet
Reported By:
J. F. -
, Nebraska, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Predicto.com - PredictoMobile
Internet, United States of America
Phone:
Web:
www.predicto.com
Categories:
Business Rating:
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Predicto.com - PredictoMobile My son accident signed up through myspace... Internet
BEWARE!
My son-who is 11, mistakenly signed up for IQ test, or something and gave his cell phone number for the results. (It was a banner on myspace.)
He came to me after the fact and I looked up on how you can cancel the service which is texting back CANCEL. Anyway, he has a prepaid phone and everytime I put money on it they take $9.99 out. I cannot locate them to get the funds put back on his phone, and there is no contact information. I am going to have to cancel his phone and get him another.
Just beware.
3 Updates & Rebuttals
Garrick Utley
Dallas,Texas,
United States of America
You are not telling the truth
#2Consumer Comment
Sun, April 18, 2010
Your company signed us up for a game we never subscribed to. When I contacted your 800 number you offered only a three month refund and promised I would receive a call from your corporate office to discuss a full refund. No one ever called. When I contacted your company again I was told someone had tried to reach me. No one had called. I was promised a call from your corporate office. No one ever contacted me.
I have written a letter to the chairman of the board of AT&T which participated in this rip-off. I am writing a second letter, including dozens of complaints and a lawsuit, to the Texas Attorney General and to the national association of attorneys general to ask that they take action against your firm.
Your company is a complete fraud and I sincerely hope that at least a few of your executives do real jail time.
Predicto Customer Service
New York,New York,
United States of America
Predicto Customer Service
#3UPDATE Employee
Fri, February 05, 2010
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile
DoyHay
United States of AmericaWow! Accidently Signed Up!
#4Consumer Comment
Wed, February 03, 2010
"BEWARE! My son-who is 11, mistakenly signed up for IQ test, or something and gave his cell phone number for the results. (It was a banner on myspace.)"
Wow, an accident . . .
Who's fault is it, Myspace or Predicto that your son had this terrible accident?
Which one filled out all the information correctly for your son?
Sorry to hear about this tragic "accident" and "mistake."
Try changing the number, not cancel this phone -- weido.
Seems like its "like father, like son" here.
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