- Report: #1102357
Complaint Review: Preferred Guest Resorts - Florida
Reported By:
Felicia Riley -
Greensburg, Pennsylvania,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Preferred Guest Resorts
Florida Florida, USA
Phone:
800-656-2780
Web:
N/A
Categories:
Business Rating:
(0)
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Preferred Guest Resorts 2009 this company via fraud charged my credit just after my kids were murdered as if anyone would pay or be able to pay for a resort vacation Florida
I received sparce phone calls from this company about a vacation I had scheduled. I believed it to be complete bogus since at the time my children had just been murdered and I could not nor wanted any Bremuda Resort. When I finally realized they somehow actually had my personal information, I told them it had to be fraud. They told me with no apparent understanding that it was my loss and my only option is to request to be off the calling list, where they call to attempt to get additional money. They gave me no address, location or confirmation information. The customer representative, named Mark" just continued to tell me there was nothing I could do after they charged 598 dollars to my credit card. He asked me why didn't I notice at the time the amount on my credit card. Barried three small children. Shame on them.
1 Updates & Rebuttals
PGR Corporate Office
Winter Park,Florida,
We are here to assist you;
#2UPDATE Employee
Wed, November 27, 2013
Felicia,
We are deeply saddened by the news of the tragedy that has occurred within your family. It was definitely not our intention to upset you any further, which unfortunately it appears we have done. Please contact me at your earliest convenience as I would like to address this matter directly, and assist you reaching the very best possible resolution.
I truly appreciate your time and understanding in regards to this matter, and I eagerly await your correspondence.
Thank you,
Kenneth Branch - Preferred Guest Resorts - Quality Assurance Department Manager - 407-215-2099 (Ext.22335) - 888-261-8543 (Ext.335) - 001(407)215-2099 (Ext.22335) World Wide - [email protected]
