- Report: #30618
Complaint Review: Premium Mega Saver Capital First Bank - Miami Florida
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Author Not Confirmed
Why?
Premium Mega Saver Capital First Bank
18495 South 60 Highway; Suite 228 Miami, 33157 Florida, U.S.A.
Phone:
866-237-0313
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Premium Mega Saver, Capital First Bank charged my account for trial periods that I never received notification on Miami Florida
I signed up for the capital first bank card. I never received the information in the time that I was told that I would receive it. My checking account was then charged. I called and reported that the package was never received. The company wanted to send me what they call a fulfillment package.
The same afternoon, i received the original package in the mail, so I called back to let them know that I had received it and to also at that time cancel and requested a refund. I was told by the CSA that I had to wait to receive a bank statement showing that the money had been deducted from my account before I could receive a refund.
I received the statement called back to request my refund again, I was then told that I must send them a copy of the statement and I should receive my refund within 30 days. The followong day my account was overdrawn because of another deduction that was taken from my account for a service that I have never heard of, received, or asked for.
When I called the number that the bank had given me for the amount taken, I was told once again that i was being charged for something that i had never received, and there was no way that I get a refund. I was also told that I could not cancel the service until a week later.
Petrina
Boston, Massachusetts
The same afternoon, i received the original package in the mail, so I called back to let them know that I had received it and to also at that time cancel and requested a refund. I was told by the CSA that I had to wait to receive a bank statement showing that the money had been deducted from my account before I could receive a refund.
I received the statement called back to request my refund again, I was then told that I must send them a copy of the statement and I should receive my refund within 30 days. The followong day my account was overdrawn because of another deduction that was taken from my account for a service that I have never heard of, received, or asked for.
When I called the number that the bank had given me for the amount taken, I was told once again that i was being charged for something that i had never received, and there was no way that I get a refund. I was also told that I could not cancel the service until a week later.
Petrina
Boston, Massachusetts
