Complaint Review: PrePaid Legal Services Inc. - Ada Oklahoma

PrePaid Legal Services

At the time of signing with PrePaid Legal, I was enticed by the idea that the Internet was the key to generate some income, because if it was the source of contacts, instead of bothering friends and family, I would only need to call the warm leads it generated.

Some confusion during enrollment, on line, resulted in customer service assigning me two identification numbers, instead of one and they insisted that my records would maintain both, though it would cause problems. A struggle lasting three weeks and employing many phone calls, by a senior associate, remedied the issue; introducing me to the contempt with which members are held by the corporate office.

Subsequent to the hostile introduction, I was led to believe the senior rep. had resolved any problem with the company, so I was encouraged to pay a reduced fee and enlist as an associate. After that I was out of money but anticipated additional sales revenue that would be ear marked to pay my Prepaid expenses each month.

There was a surprise waiting for me though, and it was that the first five sales credited to me, paid no commissions what-so-ever and anything over ten would be paid to me in seven dollar increments each month. Well, I determined this could still work if a few more sales were made in time to help. Then I received the first of the infamous customer service letters, and I must believe its purpose was completely predatory and sent with only one vengeful intention; mayhem.

Urgent Notice! $350 are due and payable immediately. etc. Well I panicked. I had no such money left in the account and these jerks could debit it, so I called customer service, before they could make any more trouble, and quit.

The next day I was called by my up-line and told that the notice was just a form letter sent by a computer. It was recommended that I sign back up so no subsequent sales opportunities would be missed and should I receive any more form' letters, I should call them first before making any decisions. All subsequent letters were anonymously sent, except for the title: Prepaid Legal, so I shredded them as a standard practice.

I could make no subsequent sales because I couldn't afford to buy the $5.00 leads needed, so I waited for almost a year and the only chance to make a sale was stopped by a customer service claim, so I quit. All previous commissions had been confiscated by Prepaid after their notice forced me to quit, initially.

The Life Events Legal Plan offered unlimited consultations and document review but the only time I received service, a letter was written by Parker Stanbury to Dell for selling me a non-performing operating system called Vista on my computer. All other requests for service were met with disinterest, misinformation, or in the case of my request for a review of my application for a patent, abject refusal.

James

Cypress, California

U.S.A.