Unresolved issues remain with a double-wide mobile home that is paid in full. When I call to speak to the local office, they will not take my calls unless I use someone else's phone because they have caller ID and they are screening calls. When they say they will call back, they don't. They ignore my desperate pleas for help and when I leave a message on their machine they refuse to answer my calls even though they know many problems remain.
Some of the serious remaining issues (after 4 months of waiting) include:
1. Improper sized steps with no handrail.
2. Roof buckle.
3. Missing light fixtures supposedly included in the 'light package' upgrade.
4. Security and functional issues with doors.
5. Issues throughout the house of being out of plumb, out of square.
Despite many attempts to get help from every level in this company, they do not call or make any attempt to communicate with me. Resolution attempts on my part have fallen on deaf ears. Customer service is not part of their agenda.
Unhappy customer
North Fort Myers,#2Author of original report
Sun, May 15, 2011
Nobility Homes and Prestige Home Centers have chosen NOT to fix my major problems even though they admit that they exist . Don't buy anything from thses people as promises will be broken and they will continue to lie to you until your warranty has expired . The roof buckle in my new home has never been fixed even though they admit it is a problem that they made . Read reports from Karen in Ocala , Daniel in Floral City , Eugene in Punta Gorda and myself in North Fort Myers . You will see a pattern of lies and deception by this company that is unforgivable . We all have been mislead and lied to and when problems arise they avoid any responsibility to fix anything . This company has no customer service , so don't expect anything but problems IF you chose to buy anything from them . I spent about $8,000.00 in upgrades and not one of the options were worth what I paid . I paid extra for linoleum and carpet and BOTH were installed crooked and they admit it and REFUSE to fix the problem . Doors , windows , countertops , shelves , moulding , fans , linoleum , carpeting and even walls are not square , not level or not plumb . With all this being below standard , it is difficult to imagine who built my home . The entire crew must have been blind , without tools or the ability or knowledge of how to use them . Don't buy your home from Nobility Homes or Prestige Home Centers or you will be writing just like I am .
Unhappy customer
North Fort Myers,#3Author of original report
Sun, March 13, 2011
March 13 th - ten months
After ten months I continue to find more and more problems as they appear . I don't believe that any company in this business could build such poor quality without it being intentional . The people that built my home must have been blind or just did not care . And customer service is even worse , so if you want a nice home , please buy from someone else as these people will dissappoint you . Nobility homes and Prestige home centers are not people that you want to deal with . Any other manufactured home has to be better than this company .
When my home was delivered I saw that the refrigerator was scratched and dented . I signed off on this because it did not show when it was in place and I thought that it was a showing of good faith . Little did I know that things would go downhill sharply after that . Recently I spilled some liquid on the counter and when I moved the stove to clean up my mess , I discover that they ripped the linoleum under the stove but failed to repair it in any way . I have two counter tops in my kitchen and instead of running parallel to each other , they are wedge shaped . They are off by about 1/4 " from one end to the other . Also the linoleum is crooked , the shelves are not level , which means nothing looks appealing to the eye . The exhaust hood over the stove sags on the left side . All these problems exist in my kitchen after they are done fixing all the problems in my house .
I will talk about problems in other rooms on the next report . Don't buy from NOBILITY HOMES or PRESTIGE HOME CENTERS as they will disappoint you as they have disappointed me
Unhappy customer
North Fort Myers,#4Author of original report
Mon, February 21, 2011
As I have repeatedly seen in the past , management is still trying to avoid and shift the blame somewhere else , instead of taking charge and fixing all the problems that still exist in my home that they built for me nearly one year ago . The level of quality and workmanship is so low that all potential consumers should be made aware of this . Customer service does not exist in this company , so if you are thinking of buying a home from them , please read VERY carefully as I don't want any other consumers to be as disappointed as I have been for the last year . I have been trying to work with this company since I paid in full before the home was delivered . They blame my problems on " bad chemistry " between the sales staff and myself . Does that give them the right to avoid my problems that they created . NO , it does not .
I have complained to the president of the company three separate times and on the third time I got some action , because I also had filed complaints with the BETTER BUSINESS BUREAU . The president had done nothing before that as he did not care , they had already been paid .
Management claims that there is one place where the linoleum and carpet are crooked ,but this condition exists throughout the home . My home appears as if the builder did not own or know how to use a square , a level or a rule . Any builder could not have done such a poor job IF they used any of these tools . And my shelves were not level , and walls not plumb or straight . This company will cheat you at every turn as they have done to me .
In their spec sheet they claim to use 1/2 " OSB for sheathing but I find out they have used a thin paper substitute that can be punctured with a house key . No strength here and I live in a hurricane zone . Don't buy from Nobility Homes ,as you will be disappointed with your purchase . Next letter will get into many more details about how bad this company really is .
Dan
Ocala,#5UPDATE Employee
Tue, January 25, 2011
Our Company has nowhat I would have to check into for more facts.
Roof Buc
excuse for delaying our customer's service. There appeared to be bad chemistry between the customer and the salesperson, and then later on, between the customer and the Manager of our store. Because of this chemistry, no service orders for warranty work were ever turned in to the factory. Thus no service. When the customer talked to the President of Nobility Homes, the President promptly asked me to make an appointment with the customer to see what needed to be done. The appointment was made and the originalSalesperson and I went to the house, met the customer and addressed his complaints.I made the list and told the customer what I believed would be handled, what I doubted would be handled and why, and kle: While on the customer's roof, with the customer, I saw where one rafter was higher than all the others but not high enough to cause any type of roof problems. I told the customer that I doubt that Nobility would tear the roof apart to shave downa rafter that looks a little higher than the rest. We did spot some other things on the roof that needed to be addressed and those itemswere handled.
Issues through the house of being out of plumb and out of square: While in the customer's livingroom, with the customer, I saw where the wood plank vinyl flooring was not at perfect right angles to the carpeting. Meaning if you followed a wood plank, next to the carpet, the carpet would vary away from that plank up to three-eights of an inch. I told the customer that this is cosmetic, pretty technical, and I doubted the factory would take up the carpet and relay just to match the lines on the wood plank.
Construction of the home and the sheeting: This item was never even discussed during my vistit to our customer's home. The customer brought this up in my follow up phone call to see if he was happy with our service. And for what it is worth, this home is built to Zone III Hurricane Construction. That means it is designed to take constant 110 mile per hour winds. This is stronger than site built frame construction homes which are designed to take 3 second gusts, not constant winds. The customer believed, thought, assumed, wanted hewas getting half inch osb on the sides of his home, rather than the front and rear. And no, we don't put cardboard on the sides of our homes. It's and insulated structural board similar to "Foamcor" which is used on many residential homes and manufactured homes.
In summary, we have built over 45,000 homes in the past 44 years of business. We try to treat all our customers honestly, fairly, and give them the most home for their dollar spent. We know we can't please everyone, but we still try.
Unhappy customer
North Fort Myers,#6Author of original report
Sat, January 22, 2011
Today is Jan 22nd . On Jan 19 Darian , a customer sevice rep fixed the problems that he was directed to fix on my house but there are more problems that I have since been told will not be fixed as per company policy . Lets start with the fixed problems . The three lights that were paid for are now installed after nine months of debate . They seemed to think that I did not pay for them but found out that I did pay for them dearly . The shower doors have finally been straightened and look fine BUT now they leak and even I can't seem to fix this aggravating problem . The rear steps have finally been replaced with the proper size steps and handrails .
Now the problems that are NOT going to be fixed . The buckle in the roof is going to remain . They have determined that this is normal because it is a shear wall and doesn't need fixing . The crooked carpeting and linoleum is to stay crooked , just an appearance issue , I guess . Maybe thats normal for all their homes . And the 1/2 " sheathing thatI expected to be on the exterior walls is what appears to be just cardboard . 1/2 " OSB on the ends but the long sides just have cardboard . If you buy from them , I am sure you will get the same .
My goal is to prevent at least one ( and hopefully more )customer from buying from this company . What they have cheated me out of will be far exceeded in the loss of one sale .They have not treated me as a valued customer and have cheated and deceived at every turn , so their word means nothing and they can NOT be trusted . DON'T BUY FROM NOBILITY HOMES or PRESTIGE HOME CENTERS .
Unhappy customer
North Fort Myers,#7Author of original report
Wed, January 12, 2011
Yesterday I was informed that on Jan . 19th all the problems with my home would be fixed , including the three light fixtures that were paid for in the original invoice . I will wait for this to happen as I have been told this before by others . But I have a renewed faith in a new member ( Dan Rop )of this travesty of justice . And if it doesn't happen , you will be able
to read about it here . And in all fairness if
everything does get resolved I will also write about that .
If you are thinking of buying from this company , please read all the reports carefully before your
purchase .
Unhappy customer
North Fort Myers,#8Author of original report
Fri, December 31, 2010
If nothing else , you can always depend on my honesty and candidness . I always tell it just like it is .
Yesterday Dan Rop , a representative for Prestige Home Centers ,stopped by my house to address my complaints of the last 8 months , about this company . Naturally I became very quickly upset
as I have heard just about all the lies and misleading statements a person can stand . BUT he told me he would try to remain neutral throughout this process . Well , before he left he admitted to me that all of my problems except one were legitimate and that he would look into the one other complaint and see if there was a resolution to that or if it would be dismissed .
Today Dan called me and informed me that the information that he found and the probability that I was telling the most reliable side of the story as to how this whole mess got started , was more believeable than that of the salesman , that sold me the house . In other words , he was telling me he thought that the salesman , Ernie Boulanger , of Punta Gorda , was lying . That sure is such a nice chapter in this book that I will continue to write untilALL my problems with this house are rectified .
Dan also told me that he would recommend to his boss that ALL of these problems should be repaired and finalized
as soon as possible . I
have renewed hope that maybe something will finally be done after waiting eight long months .
Thank you again Dan Rop and I will appreciate your continued support .
None of these problems have been fixed yet but at least some sort of progress has been made , thanks to Dan .
Unhappy customer
North Fort Myers,#9Author of original report
Wed, December 29, 2010
Today is December 28 , 2010 . My home was delivered on May 12 , 2010 . I talked to the president of Nobility homes yesterday and naturally he was evasive and uncooperative in answering my questions or trying to rectify or solve any of these issues that have been present since my home was delivered nearly 8 months ago . In our conversation he double talked and sidestepped any complaints and issues that might help solve any of these problems . I would NOT recommend that any customer ever try to do business with this company as this is
their proven track record .
After only eight months and already some of the plumbing has failed and lucky for me, I knew that they would not fix it so I repaired the aging and ailing parts myself .
All the same problems that existed in my last report still exist today . That speaks poorly of both Nobility homes and Prestige Home centers , as none of the staff at either location can step up to the plate and accept some responsibility in resolving ANY of these problems .
Pleasedon't buy anything from these people as you will be sorry . And again you have been warned by this very unhappy customer .
Unhappy customer
North Fort Myers,#10Author of original report
Wed, November 10, 2010
Alert to consumers .
Nobility homes and Prestige home centers have sold me a new custom built home that was delivered on May 12th of this year . Today is six months and guess what ? NO railings on my back steps . A buckle in my roof . Missing light fixtures that were paid for as an upgrade still NOT installed . Doors , walls , and flooring still not fixed as they are either NOT straight , plumb or square . Shower doors that do not close properly as the wall was built at an angle . Do you want to deal with a company that has NO regard for customers or customer service ??? Don't do business with these people as they will mistreat , mislead and lie to you as they have continued to do to me . As I read other reports about this company I now see that they have treated us all about the same , as most of us have the same comments and problems . I have talked to everyone from the president of the company to any person that will answer the phone in customer service and still NO resolution to these problems , so if you try to buy from them YOU have been warned by this very UNHAPPY customer. Read other reports and you will see just how bad this situation is towards the consumer . In my opinion the sales staff at Prestige home center in Punta Gorda have got to be about the worst . They lie and mislead the cutomer and then follow up with more of the same with NO intent of ever fixing ANY of the problems that they have initiated . And one more thing that I had forgotten about , the day my new house was turned over to me it was a mess , so I said " Who is going to clean up this mess ?? " and the answer was "you can do it if you want " Can you imagine buying a new vehicle with all the litter and debris from the factory still in it ?? And they still do not answer my calls . Don't buy from these people , or you too will be sorry .