- Report: #1184518
Complaint Review: Presto Logistics - Calabasas California
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Presto Logistics
23679 Calabasas Rd Ste 727 Calabasas, California, USA
Web:
www.prestomoving.com
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Presto Logistics Presto Movers WORST MOVING COMPANY EVER. AWFUL BUSINESS PRACTICES CALABASAS California
THE WORST MOVING COMPANY!!
I don't even know where to start. I've already read a few of the horrible reviews for this company and I'm pretty much in agreement with the majority of what's been said, so I'll try to keep this one short.
I was already very weary of using Presto Logistics because of the reviews, but I decided to give them a shot any, hoping that it was just part of the deal... usually only unhappy people write reviews. BUT... unfortunately I learned the hard way that these people will tell you whatever they think you want to hear to earn your business.. but follow up on those promises is a complete joke. Once they picked up our stuff (actual movers were great, by the way) I learned very quickly that these people had no concern for the amount of time it would take to get them on the road. After more than 2 weeks of trying to get a hold of the person (RYAN) who sold me on this company, I was finally told that the stuff was on it's way from Los Angeles to WA.
Let me be clear.. RYAN never once returned a call after they had our money and belongings. I was irate at the amount of time it took to even get on the road! He originally told me 10 days was typically the longest it would take to get everything to WA. After 2.5 weeks of waiting for ANY type of answer from these people, DANIELLE (Supposedly the head of customer service - what a joke) told me the stuff was loaded and on it's way. It wasn't until 3 days later that I received a call from dispatch letting me know my stuff was being loaded and would leave in the next couple days. WHAT!!!??? I was already told it was on it's way! Once again.... nobody would return my calls.
They told me to read the contract - which was about 10 pages - to see that they legally had up to 21 BUSINESS days to deliver. Funny, considering that they came on a Sunday to pick everything up. I assumed they worked every day. I was able to find the part that stated the time frame... which was on the BACK of one of the pages in small writing. Also funny, considering they had me sign and initial in about 20 different areas... why was THIS section left out of those areas explained to me and I initialed... Lovely how they will tell you one thing and hide the truth!
I have worked managing apartment buildings for 12 years and I let EVERYONE who is about to move know NOT TO USE PRESTO LOGISTICS!!! Which is sort of sad for them... I could have easily referred 10 customers per month to them had they been good at what they do. They may be one of the least expensive... but believe me, you barely even get what you pay for with these idiots. If you have ANY questions or concerns about using them for your move... please feel free to contact me and I'll be happy to elaborate on my experience.
I'm not even going to get into what happened upon arrival with our stuff. Read other reviews and you'll pretty much get the idea.
GOOD LUCK and save yourself a lot of stress and anger by using a different mover... I doubt anyone could be worse to deal with.
