- Report: #792715
Complaint Review: pricebreak.com - Brooklyn NYC New York
Reported By:
Albert -
West Palm Beach, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
pricebreak.com
Brooklyn NYC, New York, United States of America
Phone:
1-888-430-4646
Web:
www.pricebreak.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
pricebreak.com Many other names Horrible customer support - possibly a scam Brooklyn NYC, New York
I ordered a new Garmin Nuvi 3790LMT GPS.
I paid $55 for 2-day shipping - no complaint on time.
They sent me a Refurbished unit, which I did not want or order.
My invoice does not show a Refurbished unit.
I did not ask for my shipping charge back, but I refused to pay for shipping it back.
The supervisor of Customer Support said it was against their policy to pay for return shipping. They said that there was a - R next to the product, which their policy says is Refurbished. My invoice did not have a - R, only the packing slip!
I have challenged the entire payment, including the shipping charge on my credit card.
In 10 years of purchasing online, I have never run into this kind of business practice before. In my opinion it is fraud and therefore I will fight, in court if necessary, to protect myself and others from this reseller.
I paid $55 for 2-day shipping - no complaint on time.
They sent me a Refurbished unit, which I did not want or order.
My invoice does not show a Refurbished unit.
I did not ask for my shipping charge back, but I refused to pay for shipping it back.
The supervisor of Customer Support said it was against their policy to pay for return shipping. They said that there was a - R next to the product, which their policy says is Refurbished. My invoice did not have a - R, only the packing slip!
I have challenged the entire payment, including the shipping charge on my credit card.
In 10 years of purchasing online, I have never run into this kind of business practice before. In my opinion it is fraud and therefore I will fight, in court if necessary, to protect myself and others from this reseller.
