- Report: #237342
Complaint Review: Pricerock - Mike Kluegl - Cliffwood New Jersey
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Author Confirmed
Why?
Pricerock - Mike Kluegl
www.pricerock.com Cliffwood, 07721 New Jersey, U.S.A.
Phone:
732-765-8181
Web:
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Pricerock - Mike Kluegl Return Refund Scam ripoff Cliffwood New Jersey
According to Paypal, Mike Kluegl is Pricerock.com's manager/contact person. I filed a claim with Paypal against Pricerock.com because I have not received either a refund or exchange for a gold chain that I returned to them almost 2 months ago. Despite providing ample evidence of my return (i.e., USPS delivery confirmation and a copy of a cancelled check that accompanied my return because I initially wanted an exchange for a more expensive chain) Paypal has closed my claim stating that they cannot authorize a refund to me for returning merchandise to the seller!
Other consumers have been victims of Mike Kluegl/Pricerock.com's return/refund scam. Based on the reports listed here, he has made more than $500 in the past 2 months from this scam.
Specifically, if you return merchandise to Pricerock.com, you will get nothing back, and you will get no response from Mike. The scam works because Paypal will not protect you nor will many credit cards (e.g., my credit card doesn't allow chargeback claims for purchases made from sellers who are more than 100 miles from your residence).
If you are a victim of Mike Kluegl's (Pricerock.com) refund scam, PLEASE take the time to file a report with (1) the NJ Attorney General Office (www.njconsumeraffairs.gov/ocp/ocpform.htm), (2) the NJ BBB (www.trenton.bbb.org), and (3) the Federal Trade Commission (www.ftc.gov/bcp/menu-internet.htm).
My next step is to look into taking Mike Kluegl to court.
Kathleen
Mishawaka, Indiana
U.S.A.
Other consumers have been victims of Mike Kluegl/Pricerock.com's return/refund scam. Based on the reports listed here, he has made more than $500 in the past 2 months from this scam.
Specifically, if you return merchandise to Pricerock.com, you will get nothing back, and you will get no response from Mike. The scam works because Paypal will not protect you nor will many credit cards (e.g., my credit card doesn't allow chargeback claims for purchases made from sellers who are more than 100 miles from your residence).
If you are a victim of Mike Kluegl's (Pricerock.com) refund scam, PLEASE take the time to file a report with (1) the NJ Attorney General Office (www.njconsumeraffairs.gov/ocp/ocpform.htm), (2) the NJ BBB (www.trenton.bbb.org), and (3) the Federal Trade Commission (www.ftc.gov/bcp/menu-internet.htm).
My next step is to look into taking Mike Kluegl to court.
Kathleen
Mishawaka, Indiana
U.S.A.
2 Updates & Rebuttals
Kathleen
Mishawaka,Indiana,
U.S.A.
Pricerock Cliffwood, NJ Full Refund after New Jersey Attorney General investigated
#2Author of original report
Sun, February 24, 2008
After filing a complaint with the NJ Attorney General Office, I was instructed to contact the Monmouth NJ County Department of Consumer Affairs, which I did. An investigator in that office investigated my complaint. Initially, Pricerock did not respond to the investigator, which prompted her to threaten legal action including a $10,000 fine for violating NJ consumer protection laws. On April 28, 2007, I received a letter from the investigator along with a cashiers check from Pricerock for a full refund of all money owed to me. I hope that Pricerock has learned a lesson! And, I have nothing but praise for the Monmouth NJ County Department of Consumer Affairs Department.
Kathleen
Mishawaka,Indiana,
U.S.A.
David Murad also part of Pricerock Refund Scam
#3Author of original report
Sun, March 25, 2007
According to the Trenton, NJ BBB, David Murad is the other contact person at Pricerock.com (phone # 732-765-8181). He was contacted by the BBB in response to my complaint about not receiving a refund for returned merchandise and for displaying icons on his website that deceptively implied that Pricerock.com was a merchant in various online shopping search engines. He informed the BBB that he has removed the deceptive advertising from his website and that he was working with Paypal to resolve my dispute against him. Paypal closed my claim stating that they were unable to authorize a refund for merchandise that is returned to the seller, despite my being able to document the return and it fully complying with Pricerock.com's 30 day return policy stated on the its website. If you have been a victim of Mike Kluegl and David Murad's (Pricerock.com) no-refund/exchange-for-returned-merchandise scam, PLEASE file a complaint with the organizations listed in my original report.
