CustomersWin
Burbank,#2Consumer Suggestion
Thu, December 09, 2010
Call them. Say you will go to your bank and dispute the charge. They will offer bids or a refund that is not a full refund.; Say no thank you I will go to my bank or credit card comp.
NelBel
United States of America#3Author of original report
Wed, December 08, 2010
Update:
I have received yet another response from PriceShuffle and below that my reply to their response. Both are noted below.
THEIR RESPONSE:
Sent: Wed, December 8, 2010 11:38:09 AM
Subject: Re: Fraud
Dear , Ms ____
You purchased a 300 bid pack in the amount of $149.75 when you registered on our site, entered your credit card information and checked the box agreeing to our terms and conditions. Please note, the charge for this bid pack is clearly stated on our payment page in addition to in our terms and conditions, which you must agree to prior to completing the purchase.
You can review the payment page and refund policy by clicking here (please note, you must be logged in):
http://www.priceshuffle.com/membership_payment.php
After reviewing your account, we see that you have already used 43 bids on multiple auctions. If a complaint is filed, based upon your usage of the site and the bidding that has been done on multiple items, we will respond to the complaint with this information.
Your financial institution will not rule favorably when this information is presented to them so we would advise you against doing a dispute as once a complaint has been filed, we are not allowed to process any further refunds
Alternatively, what we can do for you is provide you with a refund of $75.75, and in addition I will provide you with a 100 bid bonus pack, a $50 value. This will give you a much better opportunity to participate in our amazing product auctions!
Please inform us of your decision so we can issue your refund and add your free bids today.
As a courtesy offer to our customers, we do have a winning guarantee, whereas if you use all your initial 300 bids, and do not win an item, we will credit you with a bonus 300 bids. We guarantee you will win.
We have many auctions ending soon and we ship out a variety of products daily. Our customers win brand new consistently at a savings of 70-90%!
If you have any further questions please feel free to contact us back. We strive to provide you the best service possible.
Email - [email protected]
Phone - 888-716-1621 (M-F 6AM-6PM Pacific Time, Sat and Sun 9AM-2PM Pacific Time)
Sincerely,
Joey Anderson
MY REPLY:
To: Customer Support <[email protected]>
Sent: Wed, December 8, 2010 12:35:09 PM
Subject: Re: Fraud
Dear Joey Anderson,