- Report: #669353
Complaint Review: PriceShuffle.com - Thousand Oaks California
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Author Not Confirmed
Why?
PriceShuffle.com
Thousand Oaks, California, United States of America
Phone:
888-716-1621
Web:
www.priceshuffle.com
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Business Rating:
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PriceShuffle.com The PriceShuffle Shuffle Thousand Oaks, California
In early November, 2010 I found an ad on a TV company website for a good auction site that I could join and get 100 free bids. I went to the site and signed up using a virtual credit card with a $100 limit. Nowhere on the sign up page did I see that I was buying bids or I would have immediately left. On reading of other instances it was supposedly hidden with ads on the left side of the page. In my situation there appeared to be a computer "glitch" and when I went back to the initial screen and then forward it took me to the auctions. I assumed I could use the 100 free bids and then decide to purchase more bids if I wanted. I did read the agreement but did not understand that I was buying bids at start up. I did use 10 bids before I realized that the bidding goes on forever and disconnected, never to return. I found a charge for $75.75 on my credit card. It would have been more except there was a limit on the card.
I contacted PriceShuffle immediately and spoke to a girl who was very sympathetic and let me know that sending an email was the best way for a refund. I received a return email denying my claim and offering to give me more bids if I didn't win. At that point I went online and found a bunch of disgruntled "members" who had fallen into the same trap I had.
This morning I called Bank of America to lodge a dispute but after reading the agreement (it took all of 30 seconds so they've encountered this before) they said they couldn't help.
You appear to be my last resort. If it's any consolation. I've learned my lesson. I would appreciate any help available to me and would be willing to lodge a complaint with the BBB in California. Thanks, Karen
I contacted PriceShuffle immediately and spoke to a girl who was very sympathetic and let me know that sending an email was the best way for a refund. I received a return email denying my claim and offering to give me more bids if I didn't win. At that point I went online and found a bunch of disgruntled "members" who had fallen into the same trap I had.
This morning I called Bank of America to lodge a dispute but after reading the agreement (it took all of 30 seconds so they've encountered this before) they said they couldn't help.
You appear to be my last resort. If it's any consolation. I've learned my lesson. I would appreciate any help available to me and would be willing to lodge a complaint with the BBB in California. Thanks, Karen
1 Updates & Rebuttals
Karen
Smithfield,Rhode Island,
USA
I Got My Money Back
#2Author of original report
Wed, December 15, 2010
After three emails to PriceShuffle including information that I had posted a report on Ripoff.com, the company refunded my entire $75.75 still demanding that I had not read the service terms which "clearly" explained the bid purchase, etc., etc. When they finally agreed to refund the money they asked that I remove the complaint with you and I am complying by updating my report. Congratulations Ripoff.com, you've done it again! Thank you for empowering me. Karen
