- Report: #410820
Complaint Review: Prima Worldwide Warranty - Internet
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Prima Worldwide Warranty
Internet, U.S.A.
Phone:
866-447-7462
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Prima Worldwide Warranty Refuse to service my TV even though I have sent a FAX of the contract. Internet
On 1/3/2006 I purchased a Sabio 40" LCD TV from Dakota PC Warehouse through their ad on eBay. The price of $2499 included a six-year in-home warranty, which turned out to be through Prima Worldwide Warranty (PWW).
I asked who would do the service, if required. I was told that there was no one in my area, so they modified the contract that they would send a box and pay shipping both ways.
In 2008 the TV display developed a dark vertical line about 4" from each side of the screen plus dark vertical shadows. I called PWW. The person who answered the phone asked me to FAX a copy of my contract and original purchase invoice, which I immediately did. He said they would find a service company in my area and get back to me. I waited a week, but no one called.
In the following weeks I called several times, each time reaching a different person. I asked to talk to the supervisor. He (Vic) was never available. They asked me to FAX the contract again, which I did. At one point they said they had a local company to service my TV; it turned out that company was in Pennsylvania (about 2000 miles away). After that, they refused to take my calls.
The expiration date on the warranty is 1/3/2012. All I want is for the TV to be repaired or replaced as per the contract.
Dan
Farmington, New Mexico
U.S.A.
I asked who would do the service, if required. I was told that there was no one in my area, so they modified the contract that they would send a box and pay shipping both ways.
In 2008 the TV display developed a dark vertical line about 4" from each side of the screen plus dark vertical shadows. I called PWW. The person who answered the phone asked me to FAX a copy of my contract and original purchase invoice, which I immediately did. He said they would find a service company in my area and get back to me. I waited a week, but no one called.
In the following weeks I called several times, each time reaching a different person. I asked to talk to the supervisor. He (Vic) was never available. They asked me to FAX the contract again, which I did. At one point they said they had a local company to service my TV; it turned out that company was in Pennsylvania (about 2000 miles away). After that, they refused to take my calls.
The expiration date on the warranty is 1/3/2012. All I want is for the TV to be repaired or replaced as per the contract.
Dan
Farmington, New Mexico
U.S.A.
