Bobby Gibson
Los Angeles,#2UPDATE Employee
Fri, May 04, 2012
If you can email me your reservation number I would be happy to look into who made the reservation and if they were off the next day and provide you with any additional information in order to help with your investigation.
We do have an automatic call that is placed 75 minutes before the pickup time to ensure our passengers know we are coming. We apologize if this caused any type of disruption. The majority of our customers have had a positive response to the service.
If the driver was more than 15 minutes late from the pickup time you were told I would be happy to refund the cost of the reservation.
I am also happy to report the driver for any rude behavior. If you can provide me with as many details as possible I will have him brought in to meet with a manager.
Bobby Gibson
Prime Time Shuttle - Marketing Manager
[email protected]