Primerica
Indianapolis,#2UPDATE Employee
Fri, September 02, 2005
Sue, I am sad to hear of you predicament. I also, offer my condolences on your loss. You situation is not the norm. It, unfortunately, also sounds like it may be the results of your own inaction. First, you said you just received back a letter which was returned undeliverable. It is your responsibility to ensure the address was correct prior to mailing. You should have called the Primerica office to make sure the address was correct before it was placed in the mail. Next, many agents do work out of their office. This is typical of many insurance companies, not just Primerica. Even if your agent works out of his home, he is still associated with a regional office. It is to that office that all written correspondence should be delivered. Once a letter is sent, you should be following up with a telephone call. If the letter did not arrive after a few days, you know immediately. You wrote of only three, possibly four, contacts with the company over a five year period. This is not a sincere effort of a diligent person. If you call up with a question, never to be heard of again, people cannot be expected to remember your situation after nine months. You could have easily taken your documents into the office to initiate the process in person, which is the normal response. A rather lackadaisical approach on your part, even in a grieving situation, is not a negative reflection on Primerica. A single letter, inappropriately prepared, without any personal follow up cannot be known to be authentic or fraud intended to swindle someone out of their wealth. You had the responsibility to promptly follow up your requests. With the return of your last letter, it is becomes doubtful whether any of your letters reached the appropriate person. As far as the big deal goes: It is a big deal when someone tries to lay claim of someone else's assets without proper documentation. Identity theft is a reality that we must live with today. Be thankful Citi overprotects your assets than not providing those assets with adequate protection.