Michael
Lisbon,#2UPDATE EX-employee responds
Sat, April 08, 2006
Having worked Tier2 and Tier1 for Primus Lingo, supporting their VOIP devices, and dealing with the management's behavior, I'll give you a bit of insight. Imagine you're in a hospital, where the most experienced doctors are treated a lot worse than students just out of university. In fact, the hospital has no objective of treatment patients with quality, productivity or pride. The management only cares about blaming employees left and right, if there are any complaints - any there should be a million complaints - and about pretending problems don't exist. Early in the experience in this hospital, experienced MD's would discover a favorite game the management liked to play, which is removing recorded from the computer system, or never entering records in the system about dissatisfied customers, and pretending problems never existed. Imagine also that the only real hope that customers would ever get a decent quality of treatment, was the knowledge that co-workers would share informally among themselves. Those who did not partake in the informal sharing, would fail to progress, and fail in knowledge even to measure blood pressure or how to stick a popsickle stick under a patient's thumb. Imagine that intentionally, false and wrong technical facts were passed along to new recruited employees, to help them fail as fast as possible, so they would not constitute competition for some of the management, and would cheapen, and weaken wages, job quality, satisfaction among the veteran workers and even destroy the last speck of pride they could have in their jobs. Imagine that over a thousand patients were lied to point-blank by management that their cases or sicknesses were being studied, decided upon, and would be followed up on ASAP - when in reality, their cases were placed a lot worse than under a rug. Their cases were literally flushed down a toilet, never to be seen again. In fact, the computer system would be cleansed, the employees instructed to never volunteer, never refer to the unspeakable acts being committed against those customers in "limbo" of resolution. Imagine that ....in 10 years of work, a hospital existed where waiting times for treatments, quality of treatment, productivity, or management performance did not matter in the least. For some reason, in this strange world, the entire goal of management was to hide under a rock, hoping the Sun would Rise again the next day, with cluelessness abounding on how to manage the team of doctors and the staff. Imagine the staff quitting, in disgust, of being spat upon for the strangest reasons in the world....professionalism, performance, knowledge, pride, a dedication to customers. The world is upside down..... the objective of management was only to spend the least amount of money on anything, and as said above, cover up incompetence, cluelessnes, cleanse complaints, make scapegoats out of the best people in the team, in the hope that this skins would be saved another day, to make another dollar, with an MBA strategy that nobody would have dreamed of. Translate the above medical services comparison, to computers, networks, VOIP phone service and Lingo, and you have that goes on behind the scenes at Primus Telcom, Lingo and their VOIP service.