- Report: #1183498
Complaint Review: ProActiv - Nationwide
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Author Not Confirmed
Why?
ProActiv
Nationwide, USA
Phone:
18003094796
Web:
www.proactiv.com
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ProActiv ProActiv+ Refuse to issue a refund and cancel membership Nationwide
I ordered ProActiv for my son and I to use/try out. After about 1 month we decided we didn't want it because we could get the same benefit from a store bought, similar product for a lesser price. I called to cancel my "membership" and was told all was cancelled and to keep the last of the product that was left. This was in August. September rolls around and I get charged again. I call to make sure its cancelled, the kind lady says it was cancelled and she cancelled the shipment, however I never received a refund.
It is now October, I come home from work and there is a shipment at my door. I check my bank statement and I was charged yet AGAIN!! I call a third time and when I tell the girl I want to cancel she tries the "we are experiencing technical difficulties" BS. I cut her off before she could finish talking. She says she will document that I have cancelled and that I will receive a refund within 4 to 6 weeks after they receive the pacakge back. And to make sure I put a shipping/signature confirmation on the package.
So, I will have to pay to ship it back to Proactiv and they will refund me back, less shipping and handling. Are you kidding me? I have to pay TWICE. Once for the first package I never received. For the second package. AND for S+H. This is ridiculous!! All the girl could say was I'm sorry you feel that way. And we got disconnected. I guess the only technical difficulty is the fact that they dont want to refund anyones money or cancel their memberships after multiple attempts. I will call my bank put them on a watch list or something and change my card #. Ugh, so frustrating. Dont buy from Proactiv!!!!
1 Updates & Rebuttals
GuthyRenkerHelp
Santa Monica,California,
Guthy-Renker Help
#2UPDATE Employee
Mon, October 20, 2014
Hello, We would like to help get this taken care of. Please contact our Corporate Escalation Team here: http://www.proactiv.com/lp/cet so that we can assist you directly. Thank you.
