- Report: #377312
Complaint Review: Prodigy Payment Systems - Richardson Texas
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Author Confirmed
Why?
Prodigy Payment Systems
520 Arapaho Rd. 150, Richardson, 75080 Texas, U.S.A.
Phone:
888-247-6510
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Prodigy Payment Systems Holding your payments on they're account by not transfering them to your bank during time allowed, charging higher fees than promissed. Richardson Texas
The worst credit card proccesing company I ever had, they called me on the phone and in writing told me my attractive fees, when I started doing the transactions noticed the fees were much higher than what they said.
They allways had excuses for it, charged me an annual fee, then a monthly fee, if you didn't have any transactions during that month they'll charge an extra $25.00, I am glad I didn't lease the machine, I used an old one I have.
Prodigy had been holding my funds for more then a week leaving me without money to pay my supliers and bouncing checks on the business account, they can care less about you as long as they have the money in they're checking account.
They have no morals, consideration or mercy for me and I will follow with a complaining with the BBB and any other agencies.
Mahalo for letting me speak out.
Goretti
kilauea, Hawaii
U.S.A.
They allways had excuses for it, charged me an annual fee, then a monthly fee, if you didn't have any transactions during that month they'll charge an extra $25.00, I am glad I didn't lease the machine, I used an old one I have.
Prodigy had been holding my funds for more then a week leaving me without money to pay my supliers and bouncing checks on the business account, they can care less about you as long as they have the money in they're checking account.
They have no morals, consideration or mercy for me and I will follow with a complaining with the BBB and any other agencies.
Mahalo for letting me speak out.
Goretti
kilauea, Hawaii
U.S.A.
3 Updates & Rebuttals
Laurie
Haslet,Texas,
U.S.A.
BBB SIDES WITH BUSINESS OVER CONSUMER
#2Consumer Comment
Mon, March 09, 2009
The BBB is more concerned about keeping dues paying members paying dues they do not accurately report the number of complaints a dues paying business has and always sides with the business even when they are wrong. the money is more important than the consumer. THE BBB has been one of ROR's FEATURED REPORTS FOR YEARS http://www.ripoffreport.com/reports/0/001/ripoff0001343.htm its on the home page and you have to scroll down to it
Prodigy Payment Systems
Richardson,Texas,
U.S.A.
OUR CUSTOMER SERVICE COMMITMENT
#3UPDATE Employee
Mon, March 09, 2009
Prodigy Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision. We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 888-247-6510 or [email protected]. Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns. Prodigy Payment Systems Executive Management Team
Goretti
kilauea,Hawaii,
U.S.A.
BBB website for you to do a formal complain against Progidy Payment Systems, www.dallas.bbb.org
#4Author of original report
Fri, February 13, 2009
Aloha: The government needs to have a record of the complainst against any company that is not performing to honest standards, I encourage all of you to follow up with a complain to the above www site which is where this company belongs to. You can also feel free to file with FTC and see if we can follow up, once they have a lot of complainings they will have to be investigated. There was at one point and time an attorney doing a class lawsuit, but I wasn't able to go anywhere. Does anyone know anything about it. any info will be greatly appreciated. Mahalo. GMP
