- Report: #1440966
Complaint Review: Product Advance - Delray Beach FL
Reported By:
Katarzyna -
Ashland, Oregon, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Product Advance
1200 NW 17th Ave. Delray Beach, 33445 FL, United States
Phone:
(888)797-8885
Web:
www.productadvance.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Product Advance Brandon Oland Product Advance owes me a $1650 refund in full ! Delray Beach FL
I was sold on this company building a new website for me at first, after all Brandon ( Sales Manager- Owner) He just said all the right things...
This is what I experienced :
I hired Product advance and payed $1650
I received the first draft 10 weeks from the time I hired them ( late)
The layout was boring, simple and not at all following my design interview...
the logo looked like child's play ( both attempts)
Wrong pictures and write up where uploaded ( the tutor said don't worry you can change anything to your liking)
Yes - however I paid $1650 for what?
Product Advance provided only 10-15% of actual website build up, I did the rest. What you see when you look at ToDoListKeyWest.com is the result of my creativity and work.
After many grievances, delays and frustration I got my website competed,..
I tried working with the ticket system however it takes 2-5 days to receive feed back.
When I called the office only Brandon would answer and that was 2-3 days out of the week.
There is no 24/7 customer service available
I came to the decision that I could not use their hosting services because of all the problems and delay ( 1 year was included in my package).
I asked to transfer my website to a new hosting service (((REDACTED)))
It is ONLY than that Brandon told me that my website will only work on their platform !?!
WHAT?
I paid them $1650 to build me a professional website,... that's it.
This company withheld basic information in order to gain my business.
I asked them for a refund they denied,
I had an attorney submit a letter on my behalf to motivate a refund, they denied and tried to say I was harassing them..
Keep in mind I am in Oregon and their offices are in South Florida.
After 6 months of back and forth I decided it would cost me to much more to fly, get lodging and pursue a lawsuit,... so I moved on.
My solution :
* I bought 3 year hosting from (((REDACTED))) $300 ( Product advance $200 a year)
* I purchased my website theme for $45
* I hired WordPress Live for 2 months to help me rebuild my website ($149 a month, cancel anytime and rehire anytime)
* I have full ownership and control of my website
* Bluehost has 24/7 live person Customer Service ( great !)
+ ticket system, email
What I found out in the process of rebuilding my website is that, I never had full control or ownership of my website with Product Advance.
I was locked out of my website cpanel (control panel),..
This way whenever I would need any new apps or addon put into my website,... I would have to pay Product Advance an inflated $$$ to get the app or addon.
So I recommend (((REDACTED))) my friends,
Best of Luck !
Sincerely,
ToDoListKeyWest.com
Personal Key West Vacation Concierge
