- Report: #409412
Complaint Review: Professional Fitness BF Southeast LLC - Raleigh North Carolina
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Professional Fitness BF Southeast LLC
7413 Six Forks Rd. #363 Raleigh, 27615 North Carolina, U.S.A.
Phone:
800-856-1229
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Professional Fitness, BF Southeast, LLC Took money from my account after my contract with them expired Raleigh North Carolina
If you are thinking of getting a personal trainer be careful if you select Professional Fitness Trainers. They will have you sign a contract. Once the contract expires, if you don't cancel the contract their way you'll be automatically renewed.
My contract with Professional Fitness Trainers expired in December of 2008. The manager in the Peak Fitness Downtown Raleigh location informed me that it was about to expire and asked me if I wanted to renew. I emphatically told him that I could not afford to renew. I told him that when things were better for me financially I would revisit the possibility of renewal then. I was never billed in the month of December. Then today I went on my on-line bank account and realized that they had debited my account for a month of personal training. I called the Personal Fitness Trainers office at the Peak Fitness location in Downtown Raleigh. They gave me the number for the corporate office. I called the corporate office on Six Forks Road in Raleigh. They told me that I did not cancel the contract in the right way. They explained to me that I needed to send them a certified letter telling them I wanted to cancel or else my contract would automatically renew. I told them I wanted to cancel the contract and get my $240 back. They told me that they would not refund my money but that I could have training sessions instead.
I find this to be an unethical, dishonest way of trying to retain customers.
I've contacted the Better Business Bureau, Monica Laliberty with 5 On Your Side of WRAL and Attorney General Roy Coopers office.
The trainer was good, it's just to bad he works for such a dishonest company.
Peter
Raleigh, North Carolina
U.S.A.
4 Updates & Rebuttals
Anonymous
Morrisville,North Carolina,
U.S.A.
Auto-Renewal
#2Consumer Comment
Thu, February 12, 2009
Unfortunately, the auto-renewal cancellation policy is on the front and back of the contract. My family works for the company, so I know how things function there. When the trainer asked if you wanted to renew before your contract "ended," if you had said yes he would have 1 of 2 things: Option 1) Go through the tedious effort of having someone at the corporate office cancel your original contract so he could sign you up on a new one so he could earn the commissions or 2) tell you he'd get it canceled and still sign you up on a new agreement. Either way he'd earn commissions for getting you to sign up a new agreement the difference being in option 1 your original contract would be canceled and in option 2 your original contract wouldn't be canceled so you'd be auto-renewed on that one and at the same be drafted for a new contract that would also eventually auto-renew. It's a very popular tactic they're taught to use. The only option is to cancel the auto-renewal by certified letter, and the contract states you don't get a refund of any charges made as a result of the auto-renewal. You do own the sessions so you're able to use them. I know it's not much consolation, but just be glad you didn't decide to sign a new contract or the situation would have been much worse.
Anonymous
Morrisville,North Carolina,
U.S.A.
Auto-Renewal
#3Consumer Comment
Thu, February 12, 2009
Unfortunately, the auto-renewal cancellation policy is on the front and back of the contract. My family works for the company, so I know how things function there. When the trainer asked if you wanted to renew before your contract "ended," if you had said yes he would have 1 of 2 things: Option 1) Go through the tedious effort of having someone at the corporate office cancel your original contract so he could sign you up on a new one so he could earn the commissions or 2) tell you he'd get it canceled and still sign you up on a new agreement. Either way he'd earn commissions for getting you to sign up a new agreement the difference being in option 1 your original contract would be canceled and in option 2 your original contract wouldn't be canceled so you'd be auto-renewed on that one and at the same be drafted for a new contract that would also eventually auto-renew. It's a very popular tactic they're taught to use. The only option is to cancel the auto-renewal by certified letter, and the contract states you don't get a refund of any charges made as a result of the auto-renewal. You do own the sessions so you're able to use them. I know it's not much consolation, but just be glad you didn't decide to sign a new contract or the situation would have been much worse.
Anonymous
Morrisville,North Carolina,
U.S.A.
Auto-Renewal
#4Consumer Comment
Thu, February 12, 2009
Unfortunately, the auto-renewal cancellation policy is on the front and back of the contract. My family works for the company, so I know how things function there. When the trainer asked if you wanted to renew before your contract "ended," if you had said yes he would have 1 of 2 things: Option 1) Go through the tedious effort of having someone at the corporate office cancel your original contract so he could sign you up on a new one so he could earn the commissions or 2) tell you he'd get it canceled and still sign you up on a new agreement. Either way he'd earn commissions for getting you to sign up a new agreement the difference being in option 1 your original contract would be canceled and in option 2 your original contract wouldn't be canceled so you'd be auto-renewed on that one and at the same be drafted for a new contract that would also eventually auto-renew. It's a very popular tactic they're taught to use. The only option is to cancel the auto-renewal by certified letter, and the contract states you don't get a refund of any charges made as a result of the auto-renewal. You do own the sessions so you're able to use them. I know it's not much consolation, but just be glad you didn't decide to sign a new contract or the situation would have been much worse.
Anonymous
Morrisville,North Carolina,
U.S.A.
Auto-Renewal
#5Consumer Comment
Thu, February 12, 2009
Unfortunately, the auto-renewal cancellation policy is on the front and back of the contract. My family works for the company, so I know how things function there. When the trainer asked if you wanted to renew before your contract "ended," if you had said yes he would have 1 of 2 things: Option 1) Go through the tedious effort of having someone at the corporate office cancel your original contract so he could sign you up on a new one so he could earn the commissions or 2) tell you he'd get it canceled and still sign you up on a new agreement. Either way he'd earn commissions for getting you to sign up a new agreement the difference being in option 1 your original contract would be canceled and in option 2 your original contract wouldn't be canceled so you'd be auto-renewed on that one and at the same be drafted for a new contract that would also eventually auto-renew. It's a very popular tactic they're taught to use. The only option is to cancel the auto-renewal by certified letter, and the contract states you don't get a refund of any charges made as a result of the auto-renewal. You do own the sessions so you're able to use them. I know it's not much consolation, but just be glad you didn't decide to sign a new contract or the situation would have been much worse.
