- Report: #1492483
Complaint Review: Progress Mobility -
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Progress Mobility
United States
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Progress Mobility Rude customer service and a scam for cancellation
An order was placed at 2:45pm and called to cancel at 5:18PM same day. I was informed Customer Service is gone for the day and that they cannot cancel and to call back the next day. I also emailed at that same moment and same day. When I called to cancel the next day they said I'd be charge 4% cancellation when the order is not processed nor shipped.
Website posted business hours 8AM to 10PM and no where does it say that you cannot cancel after 5PM or you'll be charged 4% cancellation fee. The representative was talking rudely and refused to help and hung up on me. When I called back requesting to speak to a manager I got another person who treated me the same way and also hang up on me. They have no customer service and care not about mistreating their customer.
