- Report: #1280348
Complaint Review: progressive insurance - Nationwide
Reported By:
George Marshall -
Southfield, Michigan, USA
Submitted:
Updated:
-
Author Confirmed
Why?
progressive insurance
Nationwide, USA
Web:
N/A
Categories:
Business Rating:
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progressive insurance Roadside assistance is extremely poor to no existent Nationwide
Trying to get roadside assistance through my auto insurance-Progressive was extremely poor to nonexistant. After dopping a friend off at his friends house and going inside for a few minutes, I returned to my car and it would not start. After several attempts,I called Progressive roadside assistance. After too many qestions and unnecessary detail, the agent asked me what I needed. I was not sure if I needed a boost or tow. She had booked me for a boost. The locarion/garage who had vehicle with the shortest time finally called me and again, I had to go through the same group of ennecessary questions. Then they said they have to contact my insurance company to verify my coverage. I said, it was the insurance company who called you. They called me back, having verified my coverage.(They had asked me if I needed a tow, they had a shop nearby. I told them (as I had Progressive), no, I have regular mechanic).waited again for computer to let me know that a repair vehicle would be at my location in one hour and forty-five minutes a tow vehicle came and the drivers assistant came out with a booster. It still did not turn over and he said that it my starter. The truck was a tow truck but he said that I was set up for a boost and now I have to schedule for a tow. I called progressive back and had to go through another group of unnecessary questions a wait for a call. Several minutes later,again. I got a call from a garage/shop. Again I waited for a computer call to that stated one hour and twenty minutes. After and hour, I got another computer call eighteen minutes. After a half hour, I called Progressive to ask find out where the truck was. It never shoed. They didn't know and rescheduled a new one. I gave up and called my shop who was able to get their tow truckvin about thiry-five minutes.
You don't even get the truck drivers number or they yours.
