I was told by Promis that the cost was 4400 per week and that treatment could be for up to 4 weeks. We were so desperate to do the best for Ian that we agreed to send him for treatment and I aqreed to pay for 1 weeks treatment initially. Promis even arranged a car to pick him up from Wales and take him to the treatment centre in Kent.
However, 5 days after Ian went to Promis, they called and told us that they were unable to treat him for his drug/alcohol abuse as he was suffering from psychosis. They asked us to come and remove him immediately which we did. I assumed that I would be charged the 1 weeks treatment as originally agreed. However, a couple of weeks later I noticed that our bank account had been debited 8,840 paid to Promis.
Despite numerous calls and letters to Promis and several promises that we would receive a refund we never did (we were told that the only person who could authorise a refund was Robin Lefever). Promis then went into liquidation in 2009 (?) and, after advice, I was advised that there was probably no chance of getting any money back. I have now noticed that Promis are back in business.
I feel badly cheated by Promis at what was a very difficult and distressing period for my wife and I due to Ians medical/psychiatric problems. Promis Management were totally unprofessional. IWe never received any Contract for Ian's treatment or any written response to any of our requests for a refund of money taken from our bank account without our permission.
Its probably too late to do anything about the money now. I just want to warn anyone who is thinking of using Promis Recovery/Treatment Centres to think very seriously before paying out.