Jennifer s c
Redlands,#2Author of original report
Sat, October 11, 2008
After I wrote to the company to complain not only about the automatic renewal of my contract for another year, but also the fact that instead of a keypad in the door, I was given two key chain units, Protect America wrote back and agreed to let me terminate my contract in October 2008, as I had originally hoped. Text from their correspondence with me: Thank you for following up on your account. Because of the issues you were having your notice was taken to upper management. The account has been scheduled to cancel on October 30, 2008. Please keep this for your records as your cancellation verification. Please contact us if you have any other questions or concerns. You are more than welcome to do as you wish with the equipment but your account will remain active until October 30, 2008 with the monitoring station. Thank you Protect America for resolving this dispute!