- Report: #1340961
Complaint Review: Protect Your Home ADT Defender Security - Indianapolis Indiana
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Author Not Confirmed
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Protect Your Home ADT Defender Security
3750 Priority Way South Drive, Suite 200 Indianapolis, Indiana, USA
Web:
https://protectyourhome.com
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Protect Your Home, ADT, Defender Security Left Security System disconnected New Orleans Louisiana
Beware of ADT installers in South Louisiana who work with Defenders Security / Protect Your Home out of Indianapolis , they are dishonest and not trustworthy. Breon Route was the one who came for the first visit. She came to see if my current wiring (which worked fine) would work on their system. I told her that if she couldn't make it work i wanted her to plug the system back in the way it was, I was assured she would. Instead of taking a picture before unplugging my wires, she tried to make their system work. When it didn't work, she sent someone else to try. He couldn't get it to work. When I ask him to plug it back in, he couldn't because the prior tech (Breon Route ADT representative out of New Orleans) didn't take notes or pictures. They now have taken their equipment and now my system that was working before doesn't even have power going to my control panels. When I put the power on it isn't working because the second tech attempted to figure it out and apparently wasn't able to accomplish what Breon should have recorded in the first place. Once they figure they can't make any money off of you they don't care if they fix what they have taken apart "they aren't trained to install other systems"..... really, well maybe they should train the Installers to take a snapshot before they unplug a working system... a quick photo snap would have saved me and the second tech a lot of headache. All they had to do is plug the wires into the board just as they were before. Breon Route is someone who will tell you what you want to hear even if it isn't the truth, I learned that the hard way. I had to pay out of pocket to get someone to reconnect my wires in my security control panel.
