- Report: #755739
Complaint Review: Protection1 - Wichita Kansas
Reported By:
Sandy -
Columbus, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Protection1
800 E Waterman Wichita, Kansas, United States of America
Phone:
877-762-7820
Web:
Categories:
Business Rating:
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Protection1 False billing! Wichita, Kansas
We had Protection 1 security system in our medical office. On or about August 19, 2010, we started looking for a new location and sent a letter to Protection 1 stating that we were discontinuing our service with their company. We informed them that we were moving, and would no longer require their service. We were informed by Protection 1 that the contract expired in November, and they would continue monitoring our facility until then. About January of 2011 we received a collection letter. I contacted the company and explained we were moving out, and we had cancelled the service. Lucy & Keera at extension 27003 stated We see your cancelation letter and apologize for any inconvenience. Then about 4 months later we started receiving, letters, and telephone calls attempting to collect on an alleged debt. I spoke to Stephanie at Protection 1 on or about June 8th and she stated, please fax me a copy of the letter and I will take care of it for you. So I faxed a copy of the letter to Stephanie. Then on or about June 29, 2011, Nick from Protection 1 customer service called and said, if we fax the letter to him, he will resolve the issue at hand. So we re-faxed the information to Nick. We are now receiving telephone calls daily. We do not have an outstanding balance with Protection 1, and I want the harassing telephone calls to stop!
1 Updates & Rebuttals
Jim
Millbrook,Alabama,
U.S.A.
Times are Poor, a whole lot of these type of companiesdo NOT like to lose customers,and "Pretend" you never called.
#2Consumer Comment
Wed, July 20, 2011
So simply stop Paying, that'll end the gravy train.
