- Report: #340070
Complaint Review: Protron Digital - Ontario California
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Author Confirmed
Why?
Protron Digital
2850 E. Cedar St. Ontario, 91761 California, U.S.A.
Phone:
888-2578899
Web:
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Protron Digital Buyer Beware! Steals Lies and Lies some more!! Ontario California
Bought a flat screen TV through M. Beyer and Son Co. in Cleveland, Ohio Feb. 2006. TV would not turn on again after I moved and plugged it in again. I moved the TV myself so nothing would happen to it. Took extra care that it would not get damaged in anyway. Even though I took all the extra care, when I plugged it back in it would not work. Called the first 1-800 number on the owners manual and it was an adult sex line. What an earful that was. Found another number 1-888-257-8899 and called asking what we should do. The person on the other line told me steps to try to resolve the issue which did not work. Told me to send the receipt and the TV to the Ontario, California address which I had to pay for myself and they would either repair it or send me a replacement. Thankfully I did not throw the box out. Sent it on Dec.4, 2007 through UPS, when USP confirmed that it was received by a Cunningham on Dec. 10, 2007 at 11:12 am in California I called to check on the staus. Said they received it and it would be shipped on Dec. 27, 2007 to call a few days before for a tracking number. Called on Jan. 7, 2008 said it would be another week and to call again. Called on Jan. 16, 2008 still not available. but would be shipping on Jan. 20, 2008 Called on Feb. 5 ,2008 talked to a "Sean", said it would be shipped next week. Called on Feb. 12, 2008 said it would be shipped on Monday and to call for a tracking number. Talked to "Nikky" on Feb. 18, 2008 got the same run around. Called on March 7, 2008 same story. Talked to "Jack "on March 17, 2008, call back. Called April 8, 2008 talked a "Max", got the same song and dance. Called on May 7, 2008 and talked to "Jerrod" and got the same resonse. I also had the same strange Pakastanian man on all these calls who used a different name everytime I called. I also tried to talk to a supervisor and was told, "they are in a meeting or were not in." Did at last talked to a supervisor and was told I would be the first person to be shipped to and of course this was not true. It is now June 13, 2008 and the phone number I was using does not work. DO NOT BUY ANY TV FROM THIS COMPANY, PROTRON DIGITAL. Unless you have money to throw away and like to feel like you are banging your head against a wall!!!!!
Joe
Brunswick, Ohio
U.S.A.
Joe
Brunswick, Ohio
U.S.A.
