- Report: #819998
Complaint Review: Provide Commerce Inc. - san diego California
Reported By:
vivi1234co -
denver, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Provide Commerce Inc.
4840 Eastgate Mall san diego, 92121 California, United States of America
Phone:
Web:
www.proflowers.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Provide Commerce, Inc. ProFlowers.com Did not complete service, did not inform service would not be provided san diego, California
I placed an order for delivery on 1/6/12. On 1/8/12 I had not received a 'thank you' from the recipient so I logged onto their order site and noted my order was not listed which worried me. When I wrote to their customer service inquiring as to the status they replied the order was on hold and under investigation. I was furious I had not been informed so I responded to cancel the order, confirm and noted I would be issuing reviews on my experience. They responded with a curt, we told you before no information is available, the order is under investigation. I then called ProFlowers 800# and was told my order was flagged but they confirmed they now cancelled it and transferred me to a supervisor.
I was expecting an apology and instead I was told I would have to go to my local Police Department to obtain a letter on their letterhead to discuss any details of the order. When did ordering a $40 flower delivery turn into such a big deal? I told the supervisor I didn't care why they held it, they should have informed me, their entire business is delivery flowers on a specific day as ordered and if they can't fill it tell the client so they can make other arrangements. The supervisor insisted they would never tell a flagged customer their order was on hold. I guess I'm on the No Flower List and could care less what they are investigating. My credit card worked fine for the order on For You Flowers and I will never use ProFlowers again and am contacting their management on this issue.
I was expecting an apology and instead I was told I would have to go to my local Police Department to obtain a letter on their letterhead to discuss any details of the order. When did ordering a $40 flower delivery turn into such a big deal? I told the supervisor I didn't care why they held it, they should have informed me, their entire business is delivery flowers on a specific day as ordered and if they can't fill it tell the client so they can make other arrangements. The supervisor insisted they would never tell a flagged customer their order was on hold. I guess I'm on the No Flower List and could care less what they are investigating. My credit card worked fine for the order on For You Flowers and I will never use ProFlowers again and am contacting their management on this issue.
