Matt
Roanoke,#2Author of original report
Wed, November 20, 2013
I see two years after I last updated this complaint, ProXPN is requesting it be removed. On what basis? The entire purpose of this report is to alert potential customers to how rude the employees of this company are. The material facts of the complaint have not changed.
Unfortunately, this was not my issue, this was a problem with your free server in Miami. My complaint at the time was mirrored by multiple users to your facebook page. I can't use the knowledgebase to fix your server. I would be almost certain Anthony does not have any firsthand knowledge of this issue.
Anthony Proxpn
Holland,#3UPDATE Employee
Wed, November 20, 2013
With all due respect, proXPN provided a free service to this individual complaining. Support is reserved for paying proXPN membrers. YMMV was notified of this, yet wanted support for his issues. YMMV accepted that using the free VPN service that proXPN provides does not include any type of support other than knowledge bases he can trouble shoot his issue.
How is this a Rip Off? proXPN would like this entry removed.
Matt
Roanoke,#4Author of original report
Sat, September 24, 2011
Their most recent response to me:
We've recently made changes to free accounts, which are now limited to ports 80 & 443, and 100kbps throughput. All ports except for web surfing and DNS have been blocked for free users as well.
As you can see from this screencast (taken via a Cox cable connection in VA, USA) - paid accounts continue to enjoy excellent throughput over the proXPN network:
http://screencast.com/t/UTwx5z4l
Feel free to upgrade anytime by logging in at https://proxpn.com/login.php
All the best,
Team proXPN
My reply:
1k/sec != 100k/sec, last I checked. You indicate that port 80 works, yet web traffic, the very thing I am having a problem with, uses port 80. The video you posted, if I am to trust your assertion it is from VA, clearly shows a connection to 173.231.157.132, which is your voxel.net hosted server in New York, NOT the Miami server you route all of your free connections to.
Please do not assume your users lack the knowledge to spot a garbage answer. I have given up on this service, free or paid. Again, why would anyone purchase something that just doesn't work?
proXPN Guy
United States of America#5UPDATE Employee
Sat, September 24, 2011
proXPN Rebuttal:
This is an actual speed test run via www.speakeasy.net/speetest while connected to proXPN's NY server from a Cox cable connection in the Williamsburg, VA area (using a proXPN Premium Account):
http://screencast.com/t/UTwx5z4l
If you have an issue, we're always welcome to work with you. If you're a free user, there's always community support on our facebook page at http://facebook.com/proxpn or you can post questions on our new forum at http://forum.proxpn.com