cynthia-c
plattsmouth,#2General Comment
Tue, January 17, 2012
i just got off the phone with PCH and they were extremely polite and helpful AND solved the problem. if folks would be polite to begin with i sort of think there might NOT be a negative ending to the contact with them.
i have NEVER had a problem with them before and will continue to order through them now and then!
Publishers Clearing House
USA#3UPDATE Employee
Thu, February 10, 2011
Hey Kingsmaster,
We were truly sorry to learn of the negative experience you had with one of our representatives. Please rest assured that we have forwarded your concern to her supervisor to address the issue, as this is not reflective of our normal service.
We want to ensure that our customers receive their orders in a prompt manner, and we apologize for the delay you experienced. We would like to assist you with your order, however we will need a bit more information in order to do so. Please send us a message on our "Ask Us" page at http://pch.custhelp.com/app/utils/login_form/redirect/ask with your name, address and Order Number (if available) so that we may locate your order and resolve your concern. We look forward to hearing from you!