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  • Report:  #769748

Complaint Review: PugHearts of Houston - Alvin Texas

Reported By:
Pamela Weisel - Cleveland, Texas, United States of America
Submitted:
Updated:

PugHearts of Houston
PO Box 5053 Alvin, 77512 Texas, United States of America
Phone:
281-968-4958
Web:
http://www.pughearts.com/
Categories:
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Report Attachments
My two pugs were taken on May 26, 2009.  I immediately contacted PugHearts Houston and spoke to the owner Cindy Rothermel.  She asked me questions so that she could identify my boys if PugHearts had them.  I told her particulars about them.  When she found out that (a) I had NOT neutered either of them, and (2) one was the father of the other, she got quite upset with me. Thus afterwards, things didn't seem right. 

I was informed at that time that I was a bad Pug owner since I did not neuter my pugs and especially because I allowed Chief to breed ONCE!  She let me know immediately that I would NOT be eligible to adopt ANY of their pugs.  Little did I know, that even meant my own!

When  I asked to see particular pugs that I thought may be mine, she made excuses as to why I could not see them.  I made attempts to go where PugHearts Houston would be (social events, adoptions, etc...) and I still was not able to see the Pugs.  Then the next thing I know, I can no longer get to PugHearts website.  I was completely blocked.  I sent Cindy messages and called her and she never answered any of them.

A few days ago, I stumbled across PugHearts facebook page, and requested to join the group.  I was allowed.  I posted a still missing photo, and right away, my post was deleted.  So a few days later, I tried it again...  Same result only this time, she blocked me completely from the Group.  I can no longer get to her facebook page or website unless I use one of my other family members accounts. 

I saw a pug that has been adopted.  His name was Zack and he was adopted by Jenny Truong.  I am almost positive that this pug is Chief, but since I am NOT allowed to post anything, I guess I will never know...

I just want my pugs back, and want others to know to call a DIFFERENT PUG RESCUE GROUP - life DFW or just another rescue group.  Do NOT send anymore Pugs to PugHearts as they will NOT return them to their rightful owners. 


7 Updates & Rebuttals

Pamela

Cleveland,
Texas,
United States
Pug Hearts of Houston

#2Author of original report

Wed, February 05, 2020

 My REPORT IS 100% TRUE!!! They can rebutted it all they want. Because this post is here, I have received numerous phone calls stating the same and they stole James Ogg's Pug. He went to Court, he won, had to sign a NDA but got his baby back!!!


Pamela

Cleveland,
Texas,
United States
100% TRUTHFUL AND ACCURATE

#3Author of original report

Wed, July 18, 2018

 Report is NOT False. I've been contacted over and over again by people asking me for help because they either believe or know Pug Hearts has their beloved family member. It's July 17, 2018 and I've been contacted once again. It's such a sad thing. I am just amazed that people can and will hurt someone by pugnapping their family. How they can live with themselves and sleep at night is beyond me. God have mercy on their soul.


Pamela

Cleveland,
Texas,
United States
100% ACCURATE AND VALID

#4Author of original report

Wed, July 18, 2018

 I've been contacted more times than I'm able to count over the years. This pattern has continued. I stand by everything I have ever said. TATTOO and CHIP your PUG...


Pamela Weisel

Cleveland,
Texas,
Caution is advised

#5Author of original report

Tue, March 04, 2014

I believe that Pug Hearts has a unique and valued purpose, I believe at one time they may have even been pure at heart, but I also believe that they have taken the origional purpose and have perverted it. 

I believe that they probably do some amazing things for dogs that are truly in need of rescue and this is truly admirable, but just because a dog is not with its owner when they recieve it, it does not mean that that owner is unfit.  It is obvious when a dog has been well cared for and lost or it is neglected and abandoned. 

Many a child has wondered off from a parent and two seconds later that parent is in utter panic and  maybe even the child, but once reunited both have learned a valued lesson  It does not mean the parent is unfit or that the child does not want to, or shoud, be removed from that home.

I believe that Pug Hearts in looking for a "Suitable" owner for each and every animal they recieve, but that does not mean they have any desire to return a pug to the rightful owner if they deem that the rightful owner is in their eyes "Unsuitable", which in my case was a choice to not nueter and breed my dog.

Whether or not I chose to breed my dog is a personal choice and is not up for judgement by Pug Hearts, but keeping someone else's dog or personal property could be considered stealing, and my dogs needed to be found and returned, but certainly not "rescued" from me.

My Pugs were on Heartworm Preventative, Monthly meds to keep them flea free, had all their vaccinations and annual vet care.  My pugs were cared for and most importantly loved!  I was loved back!

Finally, notice in their rebuttal, Pug Hearts never said they do not know where my pugs are!

Seems to me Pug Hearts uses the "heartworms" excuse to keep a dog or put them in quarantine while figuring out what to do with them or how to hide them.  Just ask James.  In his case, they used that excuse as well, and James' Pug did not and does not have heartworms either.

Please use caution when dealing with Pug Hearts Houston, Pug Hearts, Pug Hearts Rescue!


Pamela Weisel

Cleveland,
Texas,
LOOK AT THE TWO PICTURES - SHOULD I HAVE BEEN ALLOWED TO SEE THIS PUG?

#6Author of original report

Tue, March 04, 2014

LOOK AT THE TWO PICTURES IN THE ORIGINAL POST. 

 

ISN'T THE RESEMBLENCE CLOSE ENOUGH THAT I SHOULD HAVE BEEN ALLOWED TO SEE IF "ZACH" WAS CHIEF?  If "Zach" wasn't Chief, they why not allow me to see the Pug?  Why not allow me to see if "Zach" knows me? 

IF THEY ARE TRULY INTERESTED IN RETURNING PETS TO THEIR RIGHTFUL OWNER, THEN WHY DID THEY REFUSE TO ALLOW ME TO SEE IF ANY OF THEIR DOGS WERE MINE?  Instead of just telling me, "he can't be yours, he is an owner surrender".  or "he can't be yours, you said yours were on heartworm preventative, that one in the picture has heartworms".  The next thing I know, I am blocked from your website!

 

I WAS NOT ALLOWED TO SEE ANY OF THEIR DOGS!  NOT ONE!  THEN THEY BLOCK ME FROM THEIR WEBSITE! 

ISN'T THIS INDICATION ENOUGH THEY ARE NOT INTERESTED IN UNITING PETS TO THEIR OWNERS?

It is my opinion, Pug Hearts is willing to adopt out any pet they "feel" they "rescued"  from an owner, they deem unfit, even if that owner is looking for their pet. 

Whomever adopted "Zach" in the picture above very well may have adopted Chief! 

Be very careful in dealing with Pug Hearts, you could be adopting a pet someone is searching for!


Pamela Weisel

Cleveland,
Texas,
What a Lie!!!

#7Author of original report

Tue, March 04, 2014

First off, all of my children are grown.  I did NOT have a young daughter in 2009 as indicated.

Secondly, Cindy (I believe that is her name) at Pug Hearts flat out told me because I did not neuter my Pugs and let Chief breed to have Ditto, my other Pug that was stolen, I was UNFIT as a Pug Owner.  It was irrevelant to her that I lived in Norwood Young America, MN when I got Chief at 5 weeks old.  I drove over 8 hours to the nearest breeder to get him.  After I realized what great pets Pugs are, my girlfriend decided she wanted one.  After days searching, she too ended up driving 8 hours to get her Pug.  Once we realized there were few breeders in Minnesota, we decided to have a batch of Pugs to GIVE AWAY to elderly people in our area.  That is exactly what we did!  I kept Ditto because I physically breathe life into him. 

Recently, Pug Hearts did the same with another man I will call James.  He did NOT take it.  He hired an Attorney and he was eventually given his Pug back after filing suit to take it to court.

Below is a copy of an email that I was sent from James, after he found this report on ripoff. 

"Good morning XXXX, in response to your letter dated 10/8, I am happy to know I struck a nerve as I assumed the add I responded to was theirs, good to see I struck a nerve, the truth does hurt. I have nothing against good folk doing good deeds as lord knows I do my fair share and as far as Pug  Rescue Im sure they do a wonderful job at taking care of pets, but for your client to hold ones pet with no willingness to return, as she has done in my case, I will not back down, wrong is wrong sir. I have offered a fair amount of money to get our family dog returned, and no luck. When you take or hold something from someone and their family, then try to justify it, a*s is a nice word to use. I will be in court Jan 10 with my family and we are still in hopes of the judge returning Pugs to his rightful owners. If this fails, I will appeal and pursue the return of our pet. Let your client know we can come to a agreement simply by returning our family pet, then I will be happy to apologize for calling her an a*s. Let me know her thoughts on that!  Thanks, 1 pissed off American.
ps the copy to above is another rightful pet owner that has been hurt by your clients actions." (he is referring to me)
 
Now, if I need to have that same Pug owner, come file a rebuttal here as well, then so be it!  I will NOT stand for a lie!  The truth is, Cindy or whatever her name is, made it very clear I was NOT "fit" to own a Pug, nor would she allow me to adopt a Pug from her Rescue group only because they were not neutered and I allowed Chief to breed.

I did see "Cindy" with Pug Hearts at one function, in Old Town Spring, at a Dog Fest.  She did speak to me.  That is the ONLY event I was able to get even remotely close enough to see if either of my boys were there, and "Cindy" knew in advance that I was coming.

Pug Hearts NEVER allowed me to see any of the dogs in "foster homes" and PUG HEARTS blocked me IMMEDIATELY from their website.  If Pug Hearts did not have my boys, then why block me?  What else was there to hide?  I was blocked within the first few days after my pugs disappeared and I contacted Pug Hearts.  It was not after anything transpired, and it wasn't weeks or months later - it was IMMEDIATE!

You look at the two pictures above and you be the judge, is Zach Chief?  Only God and Pug Hearts know the truth!  I hope some day, everyone at Pug Hearts encounter God's justice.  I can only hope, God will have more mercy and judge them easier than how I was treated and judged.

I know for fact Pug Hearts has "rescued" at least one Pug that did NOT need to be rescued.  That man had to hire an Attorney, Get a Court date BEFORE Pug Hearts release his pet to him.  He had to fight long and hard.  Pug Hearts kept that man's Pug from him.  They did not just hand him over once they confirmed he was the rightful owner.

God willing, some day, my boys, Chief and Ditto will be returned to me.  Until then, I will stand firm on God's Words as found in James 1:12,"Blessed is the one who perseveres under trial because, having stood the test, that person will receive the crown of life that the Lord has promised to those who love him" and knowing this is only a trial, I will Count it all as joy... 

Everyone at Pug Hearts has to live with decision they make.  God knows the entire truth on what has transpired and whether or not Pug Hearts is as good as they proclaim.  It is up to everyone else to decide.  These post are to simply let others know what has been encountered from MY OPINION! 

Like I said, I do know James, the other Pug Owner, Pug Hearts kept from his pet.  He contacted me because Pug Hearts had his Pug.  He saw this post on Rip Off and as a result, he hired and Attorney, filed a lawsuit, contacted me to see if I would testify if need be - and today, he has his boy back.  This is NOT someone I know.  This was a stranger who contacted me and who has kept in touch.  We are now friends on Facebook.

In the event telling my story CONTINUES TO help someone else, then I will keep posting.  I firmly believe Pug Hearts refuses to reunite lost pets with their rightful owners because "Cindy" and others at Pug Hearts play God!  They become the judge and jury over whether or not you DESERVE to have your pet.  It is not their place to judge. 

I am not and was NEVER fixated on dogs that are not mine.  My grief does not consume me as implied.  I have a Pug named Gizmo!  Only with him, I learned from my mistake and would encourage ALL PET OWNERS TO CHIP AND TATOO your pet!!!  Because groups like Pug Hearts exist, protect yourself and your Pets!  Gizmo has a Chip and a Tatoo and there is no way any rescue could ever claim they do not have my pets.  Spend the extra money for the Chip and Tat - in the end, the peace of mind is worth it!!!

I almost found some of the obsurdites funny.  I am able to tell a boy from a girl - umm, I have children and I know the difference.  I am also an Ordained Minister/Chaplain and spend my time helping others.  I think I would know if grief was consuming me or if it had consumed me as stated.

If I did not know in my heart what Pug Hearts was/is doing to rightful pet owners, this would be funny, but because I know, it is heart wrenching and disgusting!!!

My first regret, I did not go to court like James.  My second, I do not have a bigger platform to let others know what is happening!!!

 

 


emily

houston,
Texas,
PugHearts is a long standing reputable dog rescue and this report is false

#8UPDATE Employee ..inside information

Tue, March 04, 2014

Myself and PugHearts are very sorry that Ms. Weisel's pugs went missing back in 2009.  As a non profit pug rescue, PugHearts has saved over 1400 unwanted and neglegted pugs in the Houston area in the last 7 years.  Part of what we do is help reunint missing dogs with their owners because of our vast network.

 That being said, PugHearts does not now, nor has ever had Ms. Weisel's pugs.  When she initially contacted us we reviewed all the animals that were found around the time her dogs went missing.  We even welcomed her at several public events and shared our condolences with her about her missing dogs. 

 However, Ms. Weisel became convinced that we had her dogs and were hiding them from her.  At several events she attendend she fixated on a dog, belieiving it to be hers.  I was personally fostering one dog she fixated on.  She sent her young daughter to call the dog over.  My heartbroke because I could see the hope in the little girls eyes as she called for her dog with her mother encouraging the whole thing.  But this dog could not have possibly belonged to Ms. Weisel because she was an owner surrender to us just months before and was the wrong gender! This replayed multiple times over several years with Ms. weisel fixating on one dog or another.  Each time the back story of the animal did not even remotly match with Ms. Weisel's timeline.

 Ms. Weisel's grief from the loss of her dogs became a fixation and she started to publicly bash PugHearts whenever she believed a new dog was hers.  Sometimes she would even fixate on our members personal pets.  Her words continued to escalte over the years and as she said, we were forced to block her from our page. 

 We sincerly hope that Ms. Weisel finds peace, but do not agree with her attack on PugHearts.  Reguardless of how she feels about us, we will continue to rescue and rehabilitate pugs in our area. 

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