David
Chaffee,#2Consumer Comment
Thu, July 13, 2006
I spent 5 years at a Ford dealership. Some of it as a service advisor and some of it as a flat rate technician. The way flat rate technicians make their money is as follows. They have a job that the book says takes 3 hours to perform. They do it in 2 hours. That means they can move on to there next job and make that much more money. It is not a ripoff to charge people like this, it is business. Some times they have a job that pays three hours and it takes them 4. That means they lose money. The book is what they go by to decide what to charge the customer, most repair shops especially the dealerships use this same method. If a fast technician is working on your vehicle then they get it done in under the time alloted and make money. (((ROR REDACTED CONTENT INSULTING TO AUTHOR)))
David
Chaffee,#3Consumer Comment
Thu, July 13, 2006
I spent 5 years at a Ford dealership. Some of it as a service advisor and some of it as a flat rate technician. The way flat rate technicians make their money is as follows. They have a job that the book says takes 3 hours to perform. They do it in 2 hours. That means they can move on to there next job and make that much more money. It is not a ripoff to charge people like this, it is business. Some times they have a job that pays three hours and it takes them 4. That means they lose money. The book is what they go by to decide what to charge the customer, most repair shops especially the dealerships use this same method. If a fast technician is working on your vehicle then they get it done in under the time alloted and make money. (((ROR REDACTED CONTENT INSULTING TO AUTHOR)))
David
Chaffee,#4Consumer Comment
Thu, July 13, 2006
I spent 5 years at a Ford dealership. Some of it as a service advisor and some of it as a flat rate technician. The way flat rate technicians make their money is as follows. They have a job that the book says takes 3 hours to perform. They do it in 2 hours. That means they can move on to there next job and make that much more money. It is not a ripoff to charge people like this, it is business. Some times they have a job that pays three hours and it takes them 4. That means they lose money. The book is what they go by to decide what to charge the customer, most repair shops especially the dealerships use this same method. If a fast technician is working on your vehicle then they get it done in under the time alloted and make money. (((ROR REDACTED CONTENT INSULTING TO AUTHOR)))
David
Chaffee,#5Consumer Comment
Thu, July 13, 2006
I spent 5 years at a Ford dealership. Some of it as a service advisor and some of it as a flat rate technician. The way flat rate technicians make their money is as follows. They have a job that the book says takes 3 hours to perform. They do it in 2 hours. That means they can move on to there next job and make that much more money. It is not a ripoff to charge people like this, it is business. Some times they have a job that pays three hours and it takes them 4. That means they lose money. The book is what they go by to decide what to charge the customer, most repair shops especially the dealerships use this same method. If a fast technician is working on your vehicle then they get it done in under the time alloted and make money. (((ROR REDACTED CONTENT INSULTING TO AUTHOR)))